HANNAH FIONA SWATSON
Accra
Summary
A highly motivated and organized banking and finance graduate skilled in data analysis and financial management. Proficient in Microsoft Office suite and have a strong work ethic, adaptability, and the ability to work both independently and in a team-based setting. Eager to learn new skills and contribute their knowledge to advance their career.
Overview
5
5
years of professional experience
Work History
Direct Sales Officer
Calbank PLC
05.2022 - Current
- Signing up new collections clients such as Schools, churches and general merchants to receive payments through electronic banking systems aside from going to the branch
- Preparing weekly reports for management
- Managing collections clients and assisting with their needs where necessary
- Keeping detailed records of daily activities through an online customer database
- Participating in educating and signing clients up on e-banking channels
- Performing effectively in a self-directed work environment, managing day-to-day operations and decisions
- Recording accurate and efficient records in the customer database.
National Service
Calbank PLC
10.2020 - 09.2021
- Financial inclusion sales
- Selling the bank's e-products like the visa card, mobile banking and agency banking services at the branch
- Assisted in deposit collection and client service
- Provided advice on different bank products and financial options
- Maintained friendly and professional customer interactions
- Assisted customers with banking needs and inquiries.
Intern
Ecobank Ghana
06.2019 - 09.2019
- Participated in ATM rounds to fill the machine with cash
- Participated in making withdrawals and deposits at the Bank of Ghana
- Helped Open, close and update accounts for customers
- Processed applications for new accounts
- Investigated customer inquiries and resolved discrepancies in a helpful and timely manner.
Treasury Intern
Ghana Grid Company LTD
07.2018 - 08.2018
- Participated in reconciling general ledgers and bank statements
- Assisted in setting up customers' bills on the Computer system
- Handled day-to-day accounting processes to drive financial accuracy
- Managed and responded to correspondence and inquiries from customers and vendors
- Streamlined bookkeeping procedures to increase efficiency and productivity.
Education
BSc Banking & Finance -
Central University
Accra08.2020
W.A.S.S.C.E: General Arts -
Archbishop Potter Girls Senior High School
Takoradi04.2016
Skills
- Creating reports
- Cash Handling
- Computer skills
- Critical thinking
- Communication
- Problem Solving
- Team Work
- Time management skills
- Teamwork and collaboration
- Ability to work under pressure
- File and records maintenance
- Excellent oral and written communication
Languages
English
Fante
References
- Solomon Dosoo, Supervisor, Calbank PLC, 0269603413, Accra
- Mr. Frank Agyem-Kontoh, Branch manager, Ecobank Harbour branch, 0244749175, Takoradi
- Lester Ato Eshun, Finance Officer, Ghana Grid Company Limited, 0278888219 / 0550097009
Hobbies and Interests
- Reading books
- Travel
- Music
- Swimming
Timeline
Direct Sales Officer
Calbank PLC
05.2022 - Current
National Service
Calbank PLC
10.2020 - 09.2021
Intern
Ecobank Ghana
06.2019 - 09.2019
Treasury Intern
Ghana Grid Company LTD
07.2018 - 08.2018
BSc Banking & Finance -
Central University
W.A.S.S.C.E: General Arts -
Archbishop Potter Girls Senior High School
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