Hanifatu Mubarik Issaka
Kasoa
Summary
Dedicated and self motivated Office Administrator with over three years of experience in diversified administrative functions including office administration, customer assistance and providing team support. Focused on providing excellent customer service and using communication skills to surpass expectations and drive team success. Intend to utilize my experience, personality and skills to create unique experiences for customers, add value to my professional growth and contribute to the ever growing story of an organization.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Office Administrator
Swift Global Logistics
Weija
01.2021 - Current
- Increase customer satisfaction by welcoming visitors warmly, handle issues and provide general information about the company.
- Manage and arrange sorting, delivery, and pick up for 100+ packages weekly.
- Prepare and process documents, contracts, reports and invoices.
- Collaborate with other employees to communicate customer concerns to management to improve services.
- Replenish office supplies, placing new orders for restocking to maintain inventory
Administrative Assistant
University of Mines and Technology (UMAT)
Tarkwa
09.2019 - 09.2020
- Attended to guests by welcoming them and responding to telephone and in-person requests for information inquiries concerning standardized policies, procedures and regulations
- Provided support with administrative duties such as copying, scanning, typing and maintaining records
- Collaborated with other administrative team members and assisted other departments on projects and events.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
Office Assistant ( Internship Role)
Tullow Oil - Facilities and Administration Department
Takoradi
06.2016 - 08.2016
- Attended to guests and provided them with assistance
- Prepared contract documents for day-to-day project execution
- Routine check and Inspection of the company’s assets and facilities
- Meet and Greet of Expatriates and assisted officers with scheduling travel and stay arrangements
- Assisted with presentations and organizing events.
Education
Bachelor of Arts Degree - BA. ENGLISH
Kwame Nkrumah University of Science and Technology (KNUST)
01.2019
Senior High School Education - General Arts
Holy Child School
01.2014
Skills
- Excellent Verbal and Written Communication
- Microsoft Office Proficiency
- Customer Service Management
- Proactive Leadership skills
- Office Management
- Employee Relations
- Problem-solving
- Active Collaboration
- Interpersonal Skills
- Great Attention to Details
- Organizational Skills
- Budget and Expenditure Management
- Administrative Support
- Operations Management
- Customer Engagement
Websites
Certification
- Conversational fluency in French, 2021, International Centre for Language Resources (ICLR)
- Certification in Database Technology, 2014, Intercom Programming and Manufacturing Company (IPMC)
Languages
- English, Native or Bilingual Proficiency
- French, Conversational or Intermediate level Proficiency
- Japanese, Beginner level Proficiency
- Dagbani, Native or Bilingual Proficiency
- Twi, Native or Bilingual Proficiency
- Hausa, Conversational or Intermediate level Proficiency
Volunteer Experience
- CORPNATION FOUNDATION, 2021, TILL DATE, Routine Community clean up exercises
- NATIONAL SERVICE SCHEME(NSS), 2019, 2020, Covid-19 Sensitization Exercises, Tarkwa, Ghana
- STUDENT & YOUTH TRAVEL ORGANIZATION(SYTO), 2013, 2014, Skills Workshop training for Girls
Affiliations
- Volunteer at Corpnation Foundation to engage in Community clean up exercises
- Travel and Reading
Languages
English
First Language
French
Intermediate (B1)
B1
Accomplishments
- Best worker at Swift Global Logistics in 2021 and 2023
- Face of Independence Hall 2016, University pageant winner, KNUST.
Timeline
Office Administrator
Swift Global Logistics
01.2021 - Current
Administrative Assistant
University of Mines and Technology (UMAT)
09.2019 - 09.2020
Office Assistant ( Internship Role)
Tullow Oil - Facilities and Administration Department
06.2016 - 08.2016
Bachelor of Arts Degree - BA. ENGLISH
Kwame Nkrumah University of Science and Technology (KNUST)
Senior High School Education - General Arts
Holy Child School
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