Summary
Overview
Work History
Skills
Accomplishments
Timeline
Barista
Hamza Ekoue kouessan

Hamza Ekoue kouessan

Chef de parties
Accra

Summary

Knowledgeable and creative Hospitality Consultant and General Manager, with extensive experience in all aspects of restaurant business operations, including marketing event planning, floor management, and team development. Strong intuitive awareness of business and guest expectations. Exceptional ability to adjust to, adapt to, and respond to the diverse needs of guests, staff, and the business whole. 

Overview

25
25
years of professional experience

Work History

Hospitality Consultant

Patterson Companies
06.2009 - Current
Supported the Opening and/or Reworking of Successful Independent Restaurants Reading and Interpreting of Profit and Loss Statements Development of Standard Operating Procedures for Hospitality Employees Management of Inventory and Ordering for Bar, Front, and Back of House Provide Customer Service to Guests Complaint Resolution and Problem Solution Hiring and Training of Hospitality Employees Conception and Execution of Marketing EventsSocial Media Management

General Manager

Patterson Companies
08.2011 - 05.2013
Supervision of Management and Subordinate Employees Development, Implementation and Training of Employee Standard Operating ProceduresHiring and Training of Employees  Team Development and Motivation  Marked Improvement of Employee Retention  Customer Service, Complaint Resolution and Mediation  Reading and Interpretation of Profit and Loss Statements  Floor Management of High Volume Well Known Restaurant

General Manager

The Edge Fitness Clubs
08.2010 - 08.2011
Supervision of Management and Subordinate Employees Development, Implementation and Training of Employee Standard Operating Procedures Hiring and Training of Employees Team Development and Motivation Marked Improvement of Employee Retention Customer Service, Complaint Resolution and Mediation Reading and Interpretation of Profit and Loss Statements Floor Management of High Volume Well Known Restaurant Development of Marketing Events

General Manager/Customer Service/Consultant

Papalino's Pizzeria
07.2009 - 09.2014
Supervision of Management and Subordinate Employees in Multiple SitesDevelopment, Implementation and Training of Employee Standard Operating Procedures Hiring and Training of Employees  Team Development and Motivation  Marked Improvement of Employee Retention  Customer Service  Customer Complaint Resolution and Mediation  Reading and Interpretation of Profit and Loss Statements  Floor Management of High Volume Well Known Restaurant Conception and Execution of Marketing Events

Trainer/Customer Service

L&N Bistro
11.2005 - 05.2007
Provide Customer ServiceAttend Customer Service TrainingTraining of New Employees in Customer Service and Complaint Resolution

Trainer/Customer Service

Asiatique
09.2003 - 11.2005
Provide Customer ServiceAttend Customer Service Training Training of New Employees in Customer Service and Complaint Resolution

Supervisor/Tile Setter

Jim Carson Tile
07.2001 - 05.2013
Full Time and On Call Supervisor and Tile Setter for Family Business as needed Operate Various Power Tool Equipment Use Spatial Awareness to Execute the Setting of Tile in Residential and Commercial Sites Clean and Prepare Sites for Tile Installation Debris Removal Supervision and Training of Subordinate Staff

Assistant General Manager

Lynn's Paradise Cafe
02.2000 - 09.2003
Supervision of Management and Subordinate Employees Hiring and Training of Employees Development, Implementation and Training of Employee Standard Operating Procedures Team Development and Motivation Marked Improvement of Employee Retention Customer Service Customer Complaint Resolution and Mediation Reading and Interpretation of Profit and Loss Statements Floor Management of High Volume Well Known RestaurantHiring, Training, Scheduling of EmployeesOrganizing and Executing Marketing and Promotional Events

Skills

  • Strong Team Development, Motivation and Training
  • Daily Operations Management
  • Planning and Execution of Marketing Events
  • Management of Business' Social Media
  • Self-motivated, self-policing, self-disciplined
  • Experience with wide variety of Restaurant Point of Sale Operating Systems
  • Extensive Background in Development, Implementation, and Training of Hospitality Industry Standard Operating Procedures and Systems of Operation
  • Outstanding at Multi-tasking
  • Excellent Oral and Written Communication Skills
  • Diplomatic, Non-reactionary Leader

Accomplishments

Supported the opening and/or reimagining of multiple successful, well-known, high-volume restaurants, some of which have been featured on Food Network and in the publications: Delta Magazine, Bon Apetit, and Southern Living.  Expert in developing systems of operation and building excellent teams with notably high employee retention record.  Organized several large-scale charitable events and food drives for area and national charitable organizations, as the President of a non-profit social group. Served the country with pride as a Military Police Officer with the Kentucky Air National Guard.  ​

Timeline

General Manager

Patterson Companies
08.2011 - 05.2013

General Manager

The Edge Fitness Clubs
08.2010 - 08.2011

General Manager/Customer Service/Consultant

Papalino's Pizzeria
07.2009 - 09.2014

Hospitality Consultant

Patterson Companies
06.2009 - Current

Trainer/Customer Service

L&N Bistro
11.2005 - 05.2007

Trainer/Customer Service

Asiatique
09.2003 - 11.2005

Supervisor/Tile Setter

Jim Carson Tile
07.2001 - 05.2013

Assistant General Manager

Lynn's Paradise Cafe
02.2000 - 09.2003

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Hamza Ekoue kouessanChef de parties