Hala Jurf
Summary
Experienced professional with over 10 years in leadership and management roles across various sectors, including non-governmental organizations and international charities. Proven track record as a General Manager, Business Development Manager, and Community Outreach Coordinator, with a particular passion and expertise in Travel and Logistics. Successfully handled travel arrangements and logistics for senior officials from different governments, demonstrating exceptional organizational skills and the ability to navigate sensitive positions. Adept at building relationships, coordinating large-scale projects, and leading diverse teams to achieve strategic goals. Recently pursued a new career in Ghana, showcasing my adaptability and eagerness to embrace new experiences and opportunities. Always willing to relocate and explore innovative paths to contribute to organizational success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Business Development Manager
SNS Construction, Energy, and Trading
Accra
2023.09 - Current
- Collaborated with cross-functional teams including marketing, operations, finance.
- Organized meetings between senior management and prospective customers.
- Managed all aspects of client accounts including contract negotiations, project planning, budgeting, invoicing and payment processing.
- Participated in weekly meetings with executive leadership team members to discuss progress toward goals.
- Monitored competitors' activities, prices, products, and services in order to stay ahead of the competition.
- Maintained a database of existing customers and prospective leads.
- Created presentations to attract new business opportunities.
- Attended tradeshows and conferences to network with potential clients.
- Developed and implemented strategies to increase sales and market share.
- Analyzed customer feedback to identify areas for improvement in products and services offered.
- Negotiated contracts with vendors, suppliers, partners, and customers.
- Monitored industry trends and technological advancements to stay ahead of competition.
- Managed budgets and resources efficiently to maximize return on investment.
Travel and Logistics Specialist
US Civilian Research and Development Foundation (CRDF)
Amman
2022.04 - 2023.09
- Designing and coordinating events, workshops, and trainings globally with onsite support. (Managed +20 projects successfully in-person and remotely in different countries including Ghana, Nigeria, India, Morocco, Costa Rica, Philippines, Cameroon, Democratic Republic of Congo, Turkey, Singapore, Indonesia, USA and Jordan)
- Implementing travel arrangements including but not limited to airfare, lodging, expense reimbursement, ground transportation and visas.
- Supervise a team of Travel and Logistics Coordinators including recruitment of new staff; ensuring staff resources are allocated appropriately to support Mission Delivery teams; and providing staff development, training and coaching to team members
- Interacting with clients (internal and external) to ensure full customer satisfaction.
- Manage project level budgets and ensures arrangements are within budget.
- Initiate, approve, and execute payments.
- Ensuring compliance with US government regulations, funder requirements, and internal policies following best practices.
- Assisting in the evaluation and improvement of existing standard operating existing processes.
- Supporting business development and proposal efforts.
- Demonstrate ability to build and maintain effective working relationships across functions, organizations, and suppliers.
- Experience working in a fast-paced environment with competing priorities.
- Strong attention to detail and organizational skills.
- Solid critical thinking, writing, and editing skills.
- Excellent and effective written and oral communication skills and the ability to interact with a wide range of individuals from varied backgrounds at all levels within the organization.
- Strong time management skills and ability to deliver services on time, on budget, and in accordance with funder expectations.
General Manager
Khalil Salem Charity Society
Amman
2019.10 - 2021.09
- Demonstrated flexibility and adaptability in leading the charity through a difficult period marked by financial constraints caused by COVID-19, resulting in strategic cost reductions and temporary cessation of activities.
Business Development Coordinator
Arab Group for the Protection of Nature (APN)
Amman
2019.01 - 2019.04
- Organized workshops, seminars, and annual events.
- Fundraised and built partnerships with various platforms, public and private sector.
- Built wider contacts with media agencies.
- Updated and prepared content for the website.
- Produced content for advocacy and media purposes including Press releases, APN's Annual Report, Newsletter, and short films.
- Upgraded the process of volunteer outreach and mobilization.
- Provided analysis and research on key issues and take part in advocacy efforts.
- Managed operational and administrative functions to ensure specific projects are delivered efficiently.
General Manager
Khalil Salem Charity Society
Amman
2015.03 - 2018.11
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Ensured compliance with local health department regulations regarding food safety standards.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Developed marketing strategies designed to increase brand awareness within target markets.
- Formed and sustained strategic relationships with clients.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Implemented campaigns and promotions to help with developing goods and services.
Community Outreach Senior Assistant
Norwegian Refugee Council
Amman
2014.09 - 2015.02
- Day-to-day outreach and follow-up to provide ongoing social support to newly located households taking part in the NRC shelter program.
- Provision of social counseling and support to shelter program participants, with a strong focus on facilitating and supporting positive relations between shelter program landlords and tenants and local communities.
- Awareness-raising, motivation, and provision of program information to beneficiaries and host communities.
- Responsible for the maintenance of good working relationships with local service and assistance providers. Facilitate refugee and host community access to such assistance by making necessary referrals.
- Monitored the general context through regular field access and coordination to identify issues affecting refugees, hosts, and inter- community relations.
- Monitored and reported progress and impact of activities per the monitoring and evaluation schedule, including weekly/monthly reporting on the progress of activities to the Community Outreach Team Leader.
- Ensured relevant monitoring tools for project activities are maintained and up to date.
- Implemented trainings and mentorship for new staff.
- Ensured compliance funder requirements, internal policies and government policies.
Education
Bachelor of Science - Logistics
German Jordanian University
Amman, Jordan2014-02
Skills
- Project Management
- Event Planning
- Relationship Development
- Business Development
- Decision-Making
- Mentoring and Coaching
- Cost Control
- Expense Tracking
- Media Training
- Media Relations
- Crisis Management
- Public Speaking
Certification
- Hostile Environment and First Aid Practical Training by Control Risks UK at KASOTC, Jordan.
- TV Presenting and Public Speaking Course by Cherry Studios, Beirut, Lebanon
- "Humanitarian Response for Disaster and Conflict" Online Course by Harvard University
- "Leadership and Emotional Intelligence" Course by German Jordanian University
- "lnter-Cultural Communication" Course by German Jordanian University
Languages
Arabic
First Language
English
Proficient (C2)
C2
German
Upper Intermediate (B2)
B2
Websites
Affiliations
- Former Player and Captain of Jordan Taekwondo National Team
- Taekwondo Private Coach
- Former Women's National Team Manager
- Master of Ceremony for different events in Amman
Accomplishments
- Bronze Medalist at the Asian Taekwondo Junior Championship
- 5 Dan Black Belt Holder
References
References available upon request.
Timeline
Business Development Manager
SNS Construction, Energy, and Trading
2023.09 - Current
Travel and Logistics Specialist
US Civilian Research and Development Foundation (CRDF)
2022.04 - 2023.09
General Manager
Khalil Salem Charity Society
2019.10 - 2021.09
Business Development Coordinator
Arab Group for the Protection of Nature (APN)
2019.01 - 2019.04
General Manager
Khalil Salem Charity Society
2015.03 - 2018.11
Community Outreach Senior Assistant
Norwegian Refugee Council
2014.09 - 2015.02
Bachelor of Science - Logistics
German Jordanian University
- Hostile Environment and First Aid Practical Training by Control Risks UK at KASOTC, Jordan.
- TV Presenting and Public Speaking Course by Cherry Studios, Beirut, Lebanon
- "Humanitarian Response for Disaster and Conflict" Online Course by Harvard University
- "Leadership and Emotional Intelligence" Course by German Jordanian University
- "lnter-Cultural Communication" Course by German Jordanian University
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