HAFIZ MUNKAILA
Accra,AA
Overview
14
14
years of professional experience
Work History
General Assistant
Transguard Group LLC
07.2021 - 10.2023
- Increased efficiency by streamlining office processes and implementing new organizational systems.
- Assisted in meeting project deadlines by effectively managing multiple tasks and prioritizing workload.
- Improved team collaboration by facilitating open communication between colleagues and departments.
- Supported daily operations, ensuring smooth workflow and increasing overall productivity.
- Executed administrative tasks to maintain accurate records, documentation, and data entry.
Courier Assistant
World Wide Logistics Movers
01.2016 - 04.2019
- Enhanced delivery efficiency by organizing routes and schedules for optimal time management.
- Ensured timely deliveries by accurately following established procedures and protocols.
- Maintained excellent customer satisfaction with prompt and professional service during deliveries.
- Assisted in loading and unloading packages to ensure secure transportation and accurate delivery.
- Collaborated with team members for efficient route planning, reducing overall delivery times.
- Verified package information against shipping documents for accuracy, ensuring correct deliveries.
- Reduced vehicle maintenance costs through regular inspections, proper care, and adherence to safety guidelines.
- Provided outstanding customer service by addressing questions or concerns promptly and professionally.
- Managed inventory effectively by maintaining accurate records of incoming and outgoing shipments.
- Supported courier driver with navigation assistance, streamlining route efficiency to minimize delays.
- Increased reliability of on-time deliveries through consistent communication with dispatchers and fellow couriers.
Courier Dispatcher
DHL Express
09.2014 - 12.2015
- Enhanced delivery efficiency by optimizing routes and assigning drivers based on proximity.
- Streamlined communication between drivers and customers, ensuring timely pickups and deliveries.
- Coordinated with other dispatchers for seamless handoff of tasks during shift changes.
- Managed high-volume order processing, maintaining accuracy and timeliness in dispatching couriers.
- Monitored driver performance, providing constructive feedback to improve overall productivity.
- Resolved customer issues promptly, leading to increased satisfaction rates and repeat business.
- Maintained accurate records of courier schedules and availability, minimizing delays in dispatching assignments.
- Collaborated with management to develop strategies for improving operational efficiency and costeffectiveness.
Security Guard
G4S Secure Solutions
07.2012 - 05.2014
- Enhanced overall security by conducting thorough patrols and monitoring premises.
- Reduced incidences of theft by implementing effective access control measures.
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded to emergencies promptly, ensuring the safety of all individuals on site.
- Assisted in the development of comprehensive security plans for special events and occasions.
Factory Production Worker
Fanmilk
02.2011 - 03.2012
- Enhanced production efficiency by operating various machinery and equipment in a timely manner.
- Maintained a safe work environment for all employees through strict adherence to safety protocols and guidelines.
- Increased product quality by conducting regular inspections and identifying areas for improvement.
- Collaborated with team members to meet production deadlines, ensuring customer satisfaction.
- Assisted in training new hires on machine operation, promoting a smooth transition into their roles.
Factory Worker
Azar Paints
01.2010 - 12.2010
- Increased production efficiency by optimizing assembly line processes and implementing time-saving techniques.
- Enhanced product quality through meticulous inspection and identification of defects for corrective action.
- Reduced downtime by conducting preventive maintenance on machinery, ensuring smooth operations.
- Collaborated with team members to meet daily production quotas, promoting a positive work environment.
- Maintained a clean and safe workspace by adhering to safety protocols and regularly organizing the factory floor.
Education
WASSCE - General Arts
Zamse Senior High Technical
Bolgatanga, Ghana07.2019
B.E.C.E - General Studies
Majosda School Limited
Accra Ghana04.2008
Skills
- Administrative Support
- Call Routing
- Visitor Relations
- Customer Relationship Management
- Multitasking abilities
- Task prioritization
- Time management
- Microsoft Access
- Departmental Support
- Warehouse Procedures
- Active Listening
Languages
English
Bilingual or Proficient (C2)
French
Elementary (A2)
Arabic
Beginner (A1)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
General Assistant
Transguard Group LLC
07.2021 - 10.2023
Courier Assistant
World Wide Logistics Movers
01.2016 - 04.2019
Courier Dispatcher
DHL Express
09.2014 - 12.2015
Security Guard
G4S Secure Solutions
07.2012 - 05.2014
Factory Production Worker
Fanmilk
02.2011 - 03.2012
Factory Worker
Azar Paints
01.2010 - 12.2010
WASSCE - General Arts
Zamse Senior High Technical
B.E.C.E - General Studies
Majosda School Limited