HAFIZ MUNKAILA
Accra,AA
Overview
14
14
years of professional experience
Work History
General Assistant
Transguard Group LLC
07.2021 - 10.2023
- Increased efficiency by streamlining office processes and implementing new organizational systems.
- Assisted in meeting project deadlines by effectively managing multiple tasks and prioritizing workload.
- Improved team collaboration by facilitating open communication between colleagues and departments.
- Supported daily operations, ensuring smooth workflow and increasing overall productivity.
- Executed administrative tasks to maintain accurate records, documentation, and data entry.
Courier Assistant
World Wide Logistics Movers
01.2016 - 04.2019
- Enhanced delivery efficiency by organizing routes and schedules for optimal time management.
- Ensured timely deliveries by accurately following established procedures and protocols.
- Maintained excellent customer satisfaction with prompt and professional service during deliveries.
- Assisted in loading and unloading packages to ensure secure transportation and accurate delivery.
- Collaborated with team members for efficient route planning, reducing overall delivery times.
- Verified package information against shipping documents for accuracy, ensuring correct deliveries.
- Reduced vehicle maintenance costs through regular inspections, proper care, and adherence to safety guidelines.
- Provided outstanding customer service by addressing questions or concerns promptly and professionally.
- Managed inventory effectively by maintaining accurate records of incoming and outgoing shipments.
- Supported courier driver with navigation assistance, streamlining route efficiency to minimize delays.
- Increased reliability of on-time deliveries through consistent communication with dispatchers and fellow couriers.
Courier Dispatcher
DHL Express
09.2014 - 12.2015
- Enhanced delivery efficiency by optimizing routes and assigning drivers based on proximity.
- Streamlined communication between drivers and customers, ensuring timely pickups and deliveries.
- Coordinated with other dispatchers for seamless handoff of tasks during shift changes.
- Managed high-volume order processing, maintaining accuracy and timeliness in dispatching couriers.
- Monitored driver performance, providing constructive feedback to improve overall productivity.
- Resolved customer issues promptly, leading to increased satisfaction rates and repeat business.
- Maintained accurate records of courier schedules and availability, minimizing delays in dispatching assignments.
- Collaborated with management to develop strategies for improving operational efficiency and costeffectiveness.
Security Guard
G4S Secure Solutions
07.2012 - 05.2014
- Enhanced overall security by conducting thorough patrols and monitoring premises.
- Reduced incidences of theft by implementing effective access control measures.
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded to emergencies promptly, ensuring the safety of all individuals on site.
- Assisted in the development of comprehensive security plans for special events and occasions.
Factory Production Worker
Fanmilk
02.2011 - 03.2012
- Enhanced production efficiency by operating various machinery and equipment in a timely manner.
- Maintained a safe work environment for all employees through strict adherence to safety protocols and guidelines.
- Increased product quality by conducting regular inspections and identifying areas for improvement.
- Collaborated with team members to meet production deadlines, ensuring customer satisfaction.
- Assisted in training new hires on machine operation, promoting a smooth transition into their roles.
Factory Worker
Azar Paints
01.2010 - 12.2010
- Increased production efficiency by optimizing assembly line processes and implementing time-saving techniques.
- Enhanced product quality through meticulous inspection and identification of defects for corrective action.
- Reduced downtime by conducting preventive maintenance on machinery, ensuring smooth operations.
- Collaborated with team members to meet daily production quotas, promoting a positive work environment.
- Maintained a clean and safe workspace by adhering to safety protocols and regularly organizing the factory floor.
Education
WASSCE - General Arts
Zamse Senior High Technical
Bolgatanga, Ghana07.2019
B.E.C.E - General Studies
Majosda School Limited
Accra Ghana04.2008
Skills
- Administrative Support
- Call Routing
- Visitor Relations
- Customer Relationship Management
- Multitasking abilities
- Task prioritization
- Time management
- Microsoft Access
- Departmental Support
- Warehouse Procedures
- Active Listening
Languages
English
Bilingual or Proficient (C2)
French
Elementary (A2)
Arabic
Beginner (A1)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
General Assistant
Transguard Group LLC
07.2021 - 10.2023
Courier Assistant
World Wide Logistics Movers
01.2016 - 04.2019
Courier Dispatcher
DHL Express
09.2014 - 12.2015
Security Guard
G4S Secure Solutions
07.2012 - 05.2014
Factory Production Worker
Fanmilk
02.2011 - 03.2012
Factory Worker
Azar Paints
01.2010 - 12.2010
WASSCE - General Arts
Zamse Senior High Technical
B.E.C.E - General Studies
Majosda School Limited
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