Summary
Overview
Work History
Education
Skills
Courses Seminars Attended
Personal Information
Contact
Hobbies and Interests
References
Timeline
Hi, I’m

Grace Nyarkoa Affum

Accra

Summary

Industrious, adaptable and co-operative with good communication and a good team player who shares knowledge and encourages the development of others to achieve goals. I am very enthusiastic to learn new things and take up new challenges. I aim to succeed in an environment of growth with a job position that provides satisfaction and self-development in achieving organizational goals and the opportunity for career development.

I aspire to contribute my knowledge and skills in a progressive manner to enhance the growth of the institution and be a Chartered Business Administrator.

Overview

12
years of professional experience

Work History

Glico Pensions Trustee Ltd

Personal Assistant /MIS Officer
11.2012 - Current

Job overview

  • Review all contribution schedules received (in both manual and electronic formats) for 100% accuracy and completeness before upload
  • Maintain a register of all establishment and employee registration forms for the various pension schemes
  • Upload all contribution schedule details into the computer system and ensure accurate crediting of member accounts
  • Prepare a periodic MIS reports to the attention of the MIS Manager
  • Report by 4pm daily to MIS Officer on details of schedules with errors detected
  • Receiving calls, dealing with correspondence
  • Assisting the CEO Maintaining databases and filing systems Answer phone calls and emails and take messages.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Built rapport with clients through active listening, empathy, and understanding of their individual needs.

Wilks Consulting

Secretary
01.2012 - 11.2012

Job overview

  • Typing and preparing reports
  • Maintaining diaries and arranging appointments Receiving calls and attending to the Manager Dealing.
  • Managed phone calls and correspondence.
  • Report Filing Answer phone calls and emails, as well as take messages.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.

Education

Kwame Nkrumah University of Science And Technology

BSC Business Administration (Management) from Management
01.2024

University Overview

Accra Technical University

HND in Business and Management Studies

University Overview

Intercom Programming and Manufacturing Company Ltd. (IPMC)

Professional Diploma in Graphics and Web Design

University Overview

Skills

  • Customer Service
  • Verbal and written communication
  • Office Administration
  • Organization
  • Document Preparation
  • Honest and Dependable

Courses Seminars Attended

Courses Seminars Attended
  • 2023 Customer Experience Training
  • 2022 Emotional Intelligence-An Effective Tool for Work and Productivity
  • 2021 Effective Presentation Skills and Corporate Etiquette, MGA CONSULTING GH. LTD.
  • 2021 Customer Service training

Personal Information

Personal Information
  • Date of Birth: 04/09/87
  • Nationality: Ghanaian
  • Marital Status: Married

Contact

Contact
0548 260359, greycegabby@hotmail.com

Hobbies and Interests

Hobbies and Interests
  • Reading
  • Researching
  • Watching movies
  • Travelling

References

References
  • Mr K. Siaw, Wilks Consultancy, 0201491619
  • Mr. Lipsey, Accra Technical University, 0243 258761
  • Dr. Francis Sapara-Grant, Glico Pensions Trustee Co. Ltd., 050 1260848
  • Cassiel Atuliba, Glico Pensions Trustee Co. Ltd., 050 1546777

Timeline

Personal Assistant /MIS Officer
Glico Pensions Trustee Ltd
11.2012 - Current
Secretary
Wilks Consulting
01.2012 - 11.2012
Kwame Nkrumah University of Science And Technology
BSC Business Administration (Management) from Management
Accra Technical University
HND in Business and Management Studies
Intercom Programming and Manufacturing Company Ltd. (IPMC)
Professional Diploma in Graphics and Web Design
Grace Nyarkoa Affum