Retail Manager
Grace Offe
House of Makeye Interiors
Accra,Ghana
Work preference
Work Type
Full timePart time
Location preference
On-site
Location:
Accra, Ghana
Open to relocation:
Yes
Minimum Desired Compensation
₵72000/yr
Important to me
Career advancementPersonal development programmesFlexible work hoursWork-life balanceWorking remotely optionCompany cultureHealthcare benefits
1
Certification
4
years of post-secondary education
10
years of professional experience
Results-driven Retail Manager with strong skills in customer service, team leadership, and operational efficiency, proven ability to train staff and improve overall performance, contributing to increased customer satisfaction and sales growth.
Work history
Retail Manager
4 Years 3 Months- Manage daily in-store operations, ensuring compliance with safety, hygiene, government policies and our brand's standards.
- Oversee visual merchandising that supports and aligns with our brand's identity hence enhancing store ambience.
- Trained and mentored retail staff on product knowledge, sales techniques, productivity and customer satisfaction.
- Assess performance of retail staff, products performance and provide constructive feedback for top management.
- Improved customer service and satisfaction through consistent engagement, attentive service, and efficient resolution of customer complaints.
- Manage warehouse inventory and layout for space optimization, product handling and storage to prevent damages.
Sales Representative
4 Years 3 Months- Cultivated outstanding client relationships by liaising with customers to identify and meet their needs.
- Increased sales profit and revenue by identifying high-end clients and ensuring the delivery of premium service.
- Maintained knowledge of the Interior industry trends for informed decision-making during client interactions.
- Achieved top performer position consistently through dedication to meeting goals and exceeding expectations.
- Spearheaded the sales team during industry exhibitions, fairs .
Administrative Secretary
8 Months- Organized and maintained filed documents of employees, tenants, vendors and properties for efficient retrieval.
- Coordinated and scheduled executive meetings, optimizing time and resources.
- Managed tenants complaints ensuring timely responses to key deadlines .
- Maintained accurate records of employee attendance, sick leave, and overtime to facilitate payroll processing.
- Responded to inquiries from customers seeking information and handled sensitive information with discretion.
- Managed budget responsibilities with accuracy, tracking expenditures and submitting expense reports for approval.
Price Surveyor & Hamper Staff
5 Months- Conducted detailed price survey by collection of data from market competitors to maximise revenue and profit.
- Assisted the procurement department in filing documents of vendors .
- Assisted the assembling and distribution of hampers for nation wide shoprite branches.
- Assisted Front Desk Clerk in data entry, customer and buyers enquiries.
Education
Bachelor of Arts - Business Administration
Skills
Excellent Customer service
Excellent communication and interpersonal skills.
Adaptability and flexibility
Advertising and marketing
Attention to details
Ability to multitask and time management mastery
Product knowledge expertise
Feedback collection and analysis
Microsoft Office proficiency
Task prioritisation
Excellent Telephone etiquette
Stress resilience
Certification
ALX Virtual Assistant Certificate - April,2026
Accomplishments
- Launch Manager for Two Branches.
- Promoted from Sales Personnel to Shop Manager
- Trained and Supervised Seven New Staff on Products, sales and customer care, two later became branch head.
- Spearheaded the Deposit Team for Sinapi Aba Savings And Loans Swedru branch at the Annual Festival Exhibition(2017)
Timeline
Retail Manager
House of Makeye Interiors
08.2022 - 11.2026Read More
University Of Professional Studies
Bachelor of Arts from Business Administration
09.2018 - 06.2022Read More
Sales Representative
House of Makeye Interiors
05.2018 - 08.2022Read More
Administrative Secretary
Yekeima Properties
09.2017 - 05.2018Read More
Price Surveyor & Hamper Staff
ShopRite
10.2016 - 03.2017Read More