Grace Offe
Accra
Summary
Proven leader in retail management with a track record of driving sales growth and enhancing customer satisfaction at House of Makeye Interiors. Skilled in retail operations and customer service, adept at training teams for peak performance. Achieved significant business objectives through strategic merchandising and effective problem-solving.
Overview
10
10
years of professional experience
Work History
Retail Store Manager
House of Makeye Interiors
06.2018 - Current
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store and Warehouse inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Evaluated employee performance regularly provided constructive feedback.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Optimized store displays and appearance via strategic merchandising.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Continuously assessed store layout to optimize product placement for enhanced visibility and impulse purchases from customers.
- Managed store organization, maintenance, and purchasing functions.
- Submitted orders for new inventory.
- Collaborated with upper management to develop strategic plans for store growth and expansion.
- Maintained customer satisfaction with quick and professional handling of product returns and Customer complaints.
- Mentored team members to enhance professional development and accountability in workplace.
- Ensured compliance with company and Government policies, staff conduct in-store procedures.
- Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
- Conducted market research to stay abreast with industry trends of competitors.
- Supervised guests at front counter, answering questions regarding products.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Administrative Secretary
Yekeima Properties
09.2017 - 06.2018
- Provided clerical support to company employees by copying, emailing and filing documents.
- Created and updated records and files to maintain document compliance.
- Enhanced office efficiency by organizing and maintaining filing systems, managing correspondence, and
- Kept reception area clean and neat to give visitors positive first impression.
- Assisted coworkers and staff members with special tasks on daily basis.
Hamper Staff/ Price Surveyor
Shoprite Ghana
08.2016 - 03.2017
- Established positive relationships with customers and other staff members.
- Increased employee productivity by implementing efficient work processes and time management strategies.
- Assembled festive hampers supplied to Four Branches.
- Surveyed retail prices from our Market Competitors to ensure profit maximisation.
Mobile Banker
Sinapi Aba Savings and Loans
07.2014 - 10.2016
- Provided expert guidance on investment options, loan options enabling clients to make informed decisions about their financial future.
- Built strong relationships with clients, providing tailored financial advice to meet their unique needs.
- Delivered exceptional service by promptly responding to inquiries and handling transactions accurately and Consistently.
- Established trust with clients through transparent communication and timely resolution of issues.
- Increased customer satisfaction by efficiently addressing and resolving mobile banking issues.
- Constantly educate customers on new banking policies and products.
Education
Bachelor Of Business Administration - Business Administration
University of Professional Studies
Accra , GhanaSkills
- Customer Service
- Strong multi-tasking
- Problem-Solving
- Retail Operations
- Friendly and outgoing
- Dependable and reliable
- Sales Growth
- Store maintenance
- Retail Employee Training
- Performance monitoring
- Advertising and marketing
- Quality Assurance
Accomplishments
.Promoted to the Position of a Shop and Staff Manger
. Spearheaded the Deposit Team at the Annual Festive Exhibition at Agona Swedru.
. Trained Seven New Staffs on Products, sales and Customer Care, Two of these Staff now handle a new Branch.
. Established Three New Shop branches, promoted sales and built a wide customer base.
Timeline
Retail Store Manager
House of Makeye Interiors
06.2018 - Current
Administrative Secretary
Yekeima Properties
09.2017 - 06.2018
Hamper Staff/ Price Surveyor
Shoprite Ghana
08.2016 - 03.2017
Mobile Banker
Sinapi Aba Savings and Loans
07.2014 - 10.2016
Bachelor Of Business Administration - Business Administration
University of Professional Studies
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