GRACE MAFOWAA
58H4+P76 NAD AL SHEBA 1 Dubai
Summary
Dynamic and versatile professional with a rich background spanning from infant care at ANDARA ARUK to financial accuracy at Las Palmas Restaurant. Excelled in enhancing children's emotional well-being and streamlining financial processes, showcasing a blend of emotional support and schedule management skills. Proven track record of fostering professional relationships and identifying cost-saving opportunities, ensuring client satisfaction and operational efficiency.
Overview
4
4
years of professional experience
3
3
Languages
Work History
Private Nanny
ANDARA ARUK
01.2024 - 05.2024
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Played games, worked on puzzles, and read books to young children.
- Prepared healthy, age-appropriate snacks and meals.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Led indoor and outdoor activities to entertain and occupy children.
- Enhanced children''s emotional well-being by providing consistent and nurturing care.
- Taught children everyday skills and language.
Financial Accountant
Las Palmas Restaurant
06.2020 - 05.2024
- Assisted in annual audit preparations, ensuring a smooth process with no major discrepancies found.
- Investigated daily variances and corrected errors to resolve discrepancies.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy.
- Identified cost-saving opportunities through thorough budget analysis and expense tracking.
Restaurant Waitress
Las Palmas Restaurant
06.2020 - 05.2024
- Developed rapport with regular customers, enhancing their overall dining experience through personalized attention.
- Balanced multiple responsibilities simultaneously, managing order-taking, drink refills, and general guest inquiries effectively.
- Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
- Completed credit payments via card processing systems.
- Adhered to strict hygiene standards when handling food items and setting tables according to restaurant guidelines.
- Accurately recorded orders and relayed dietary restrictions to the kitchen staff, ensuring customer satisfaction.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Resolved issues promptly while maintaining professionalism, ultimately improving customer satisfaction levels.
- Handled high-pressure situations gracefully, addressing customer concerns professionally and promptly.
- Maintained a clean and organized dining area, ensuring a comfortable atmosphere for all patrons.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Collaborated closely with other team members to provide seamless service during busy shifts.
Call Center Representative
Last Palmas Restaurant
06.2020 - 05.2024
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Education
Certificate Of Proficiency - Hospitality And Catering Management
Presbyterian College of Skills Development
Radio Gold, Accra Ghana06.2019
Skills
- Infant care experience
- Schedule Management
- Toddler care experience
- Activity Planning
- Reading and Storytelling
- Early Childhood Education
- Emotional Support
- Laundry
- Social skill development
- Household Management
- Outdoor Play Supervision
- First Aid
- Appointment Scheduling
- Cleanliness and hygiene
- Cash handling proficiency
- Adaptability and Resilience
- Order taking accuracy
- Table setting expertise
- Food safety knowledge
- Menu Memorization
- Sanitation Standards Compliance
- Customer Service
- Food Safety
- Food safety understanding
- Financial Transactions
- Marketing
- Reservation Management
- Food Preparing, Plating, and Presentation
- Food presentation
- Staff Training
- Ability to work under pressure
- Ability to take multitask
- Competency Handling finances
- Tolerance (ability to tolerate)
- Professionalism ,Etiquette and composure
- Restaurant ethics and professionalism
- Problem-solving abilities
- Leadership
- Communication
- Problem-solving
- Customer Service
- Teamwork
- Time Management
- Organizational Skills
Certification
- ServSafe
- Accountant, Las Palmas - From 2020-2024
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Implemented a new training program for staff members to improve customer service.
- Developed training materials, conducted training sessions, and monitored staff performance.
- Increased customer satisfaction scores by 20% within three months.
- Developed and implemented cost-cutting measures without compromising food quality or customer experience.
- Analyzed purchasing data, renegotiated supplier contracts, and optimized inventory management.
- Reduced food costs by 15% while maintaining high-quality standards.
Quote
Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt
Work Preference
Work Type
Full TimePart TimeWork Location
HybridOn-SiteImportant To Me
Company CultureWork-life balanceCareer advancementHealthcare benefitsTeam Building / Company RetreatsTimeline
Private Nanny
ANDARA ARUK
01.2024 - 05.2024
Financial Accountant
Las Palmas Restaurant
06.2020 - 05.2024
Restaurant Waitress
Las Palmas Restaurant
06.2020 - 05.2024
Call Center Representative
Last Palmas Restaurant
06.2020 - 05.2024
Certificate Of Proficiency - Hospitality And Catering Management
Presbyterian College of Skills Development
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