Grace Awortwe Gayin
Takoradi
Summary
Dynamic Food and Beverage Manager with a proven track record at The Best Western Atlantic Hotel, adept at menu development and team leadership. Successfully drove revenue growth through innovative promotions and strategic cost control, enhancing customer satisfaction and operational efficiency. Committed to excellence in service and staff training with five (5) years of expirience under my belt.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Food and Beverage Manager
The Grand Hotel
Takoradi
01.2018 - 07.2020
- Assisted the Food and Beverage Manager in managing the day-to-day operations of the food and beverage department.
- Coordinated events and promotions, including weddings, conferences, and holiday events.
- Developed and implemented training programs for food and beverage staff to improve customer service and sales skills.
- Analyzed customer feedback and implemented changes to improve customer satisfaction
Food and Beverage Manager
The Best Western Atlantic Hotel
Takoradi
01.2016 - 10.2018
- Manage a team of 50 employees in a high-volume food and beverage operation, including restaurants, bars, and room service.
- Develop and implement menus, promotions, and events to drive revenue and increase customer satisfaction.
- Collaborate with the Executive Chef to develop and implement culinary concepts and menus.
- Analyze sales data and customer feedback to identify trends and opportunities for improvement.
- Implement cost-saving initiatives and control labor and inventory costs to achieve budgeted targets
Sales Personale
Junior Rate Mess
Sekondi
03.2016 - 12.2017
- Setting strategic direction, making major decisions, overseeing operations, driving growth, and acting as the main point of communication between the board and the company.
Education
Bachelor of Science - Hospitality And Tourism Management
University of Cape Coast
Cape Coast, Ghana09-2018
Some College (No Degree) - Home Economics
Shama Senior High School
ShamaMaster of Science - Hospitality And Tourism Management
Takoradi Technical University
TakoradiSkills
- Menu development
- Event coordination
- Inventory management
- Cost control
- Customer service
- Sales analysis
- Staff training
- Team leadership
- Promotional strategies
- Operational efficiency
Certification
- Food Safety Certification, National Restaurant Association (2019
- Wine and Spirit Education Trust (WSET) Certification, Level 2 (2018)
Languages
Fante
First Language
English
Proficient (C2)
C2
French
Beginner
A1
Timeline
Assistant Food and Beverage Manager
The Grand Hotel
01.2018 - 07.2020
Sales Personale
Junior Rate Mess
03.2016 - 12.2017
Food and Beverage Manager
The Best Western Atlantic Hotel
01.2016 - 10.2018
Bachelor of Science - Hospitality And Tourism Management
University of Cape Coast
Some College (No Degree) - Home Economics
Shama Senior High School
Master of Science - Hospitality And Tourism Management
Takoradi Technical University
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