GRACE ASOANDZEWA APPIAH
Kasoa
Summary
I believe long-term goals are achieved by breaking them into smaller achievable ones. My shortterm goal is to get a job in an organization that is progressive and performance-driven, I also believe that having a handiwork is instrumental to self-development.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
National Service
GTBANK
Spintex
11.2024 - Current
- Embarked on 'Market storm' initiatives, engaging directly with the community to open accounts, driving customer acquisition and expanding the bank's presence.
- Resolved customer issues efficiently, leading to high levels of customer satisfaction and retention.
- Supported deposit mobilization efforts, contributing to the bank's growth and financial stability.
- Trained customers on new banking products and services, ensuring they understand features, benefits, and usage.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Intern
GTBANK
Kasoa
03.2024 - 04.2024
- Assistant at the Marketing department
- Assisted in processing customer transactions accurately and efficiently.
- Maintained organized records for client interactions and service requests.
- Engaged with customers to address inquiries and resolve issues promptly.
Intern
Zenith Bank
Sakaman- Accra
09.2022 - 11.2022
- Assistant at the Funds Transfer Unit
- Assisted in processing customer transactions accurately and efficiently.
- Maintained organized records for client interactions and service requests.
- Collaborated with colleagues to improve customer service workflows and procedures.
- Helped maintain applicant tracking systems and recruiting metrics.
Intern
Nature's Way Beauty Academy
Kasoa
09.2020 - 01.2021
- Attending to customers and rendering hairdressing, makeup, manicure, and pedicure services.
- Engaged in general administrative duties.
- Also engaged in helping clients make inquiries about our services provided
Education
BACHELOR OF ARTS - Economics and Geography
UNIVERSITY OF GHANA
01.2021 - 09.2024
WASSCE - General Arts
EDINAMAN SENIOR HIGH SCHOOL
09.2017 - 09/2020
Skills
- Time management
- Analytical skills
- Administrative skills
- Communication skills
- Problem solving
- Teamwork
- Independent work
Awards
- Editor-in-Chief of GHAMSU Publications and Communications Board, University of Ghana (Ghamsu), 08/2022
- Co-opted Member of GHAMSU Publications and Communications Board, Ghamsu, 04/2021
- Financial Secretary of Ghana Methodist Students Union (Edinaman Senior High), GHAMSU, 03/2019
Languages
English
Advanced
C1
Fante
Intermediate
B1
Timeline
National Service
GTBANK
11.2024 - Current
Intern
GTBANK
03.2024 - 04.2024
Intern
Zenith Bank
09.2022 - 11.2022
BACHELOR OF ARTS - Economics and Geography
UNIVERSITY OF GHANA
01.2021 - 09.2024
Intern
Nature's Way Beauty Academy
09.2020 - 01.2021
WASSCE - General Arts
EDINAMAN SENIOR HIGH SCHOOL
09.2017 - 09/2020