Prince ADOFO-OTCHERE
IT Expert
Accra,Greater Accra
Summary
Competent IT Technician well-versed in assisting users with diverse computer system, mobile device and peripheral equipment problems. Familiar with security standards and usability optimization. Effectively operates autonomously to troubleshoot and fix concerns. Practiced troubleshooter with excellent diagnostics and repair abilities, Networking Skills, Web Developing and Social Media Managing, strong attention to detail and methodical approach. Boosts system performance by thoroughly evaluating and correcting different hardware and software issues. Skilled Technologist with experience configuring computers, servers and peripheral devices to work within established company and security parameters. Adept at managing permissions, filters and file sharing. Devoted troubleshooter with deep understanding of system architecture and diagnostics.
Overview
17
17
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
IT Specialist
Vision1 FM, Light TV, Light FM & Nation Services
Accra, AA
11.2014 - Current
- Configured hardware, devices and software to set up work stations for employees.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Monitored systems in operation and input commands to troubleshoot areas.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
- Upsold products and services to increase company revenue
- Identified issues, analyzed information and provided solutions to problems.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Resolved problems, improved operations and provided exceptional service.
- Monitored network capacity and performance to diagnose and resolve complex network problems.
- Provided complete end-to-end engineering and installation of route-based IP network solutions.
- Liaised with cabling infrastructure vendors and domestic and international ISPs.
- Installed cabling, wireless routers and telephone systems for data communications networks.
- Configured and maintained network backup and recovery procedures.
- Configured rack server network hardware considering rail depth, hardware mounting and cable routing.
- Maintained thorough understanding of local area and wide area networking and components.
- Supported users both local and by phone with problem resolution and education.
- Worked with outside vendors for fiber installations and service.
- Performed necessary maintenance to support network availability.
- Identified and immediately resolved issues with network devices.
- Provided front-end website development using WordPress, Joomla and other editing software.
- Optimized company's website and main corporate blog to boost SEO traffic to sites.
- Generated web hosting presence to accommodate specified needs, uploading and maintaining files on account.
- Converted graphic designs to usable web images using Adobe Photo Shop.
- Monitored website and social media traffic.
- Pitched stories to editorial staff in content areas of news, sports and entertainment.
- Deployed to news events locales to provide on-the-ground broadcast solutions and news coverage.
- Edited photos and created graphics for publication.
- Retained existing clients and developed over 10 new accounts by extending high quality and efficient support service
- Patched software and installed new versions to eliminate security problems and protect data
- Explained technical information in clear terms to non-technical individuals to promote better understanding
- Performed server backups and changed and replaced backup tapes daily
Lock Programmer
Universal Locks & Hardware
Accra, AA
05.2014 - 11.2014
- Improved operations through consistent hard work and dedication.
- Worked flexible hours; night, weekend, and holiday shifts.
- Worked with Employer customers to understand needs and provide excellent service.
- Install Hotel Door Lock System and Configuration
- Weekly check up on Customers for their Door Lock System maintenance
- Installing of Attendance Device and Configuration
- Manage office network infrastructure and see to it that there is free flow of internet and sharing connectivity
Manager
Abaanekie Travel & Tour
Kumasi, AH
01.2013 - 05.2014
- Accomplished multiple tasks within established timeframes.
- Conducted monthly inventories of raw materials and components on work floor.
- Recorded inventory sales into organization's weekly income report.
- Maintained computer and physical filing systems.
- Maximized performance by monitoring daily activities and mentoring team members
- Applied customer feedback to develop process improvements and support long-term business needs
Administrator
Abaanekie Travel & Tour
Kumasi, AH
11.2012 - 01.2013
- Entered and maintained departmental records in company database.
- Computerized office activities, maintained customer communications and tracked records through delivery.
- Conducted in-depth troubleshooting of program problems and employee concerns and recommended corrective actions to resolve issues.
- Maintained network hardware and software and monitored network to support network availability to end users.
- Identified and immediately resolved issues with network devices.
Supervisor and Administrator
Abaanekie Enterprise
Kumasi, AH
09.2010 - 10.2012
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated employee performance and coached and trained to improve weak areas.
- Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
- Repaired equipment to keep jobs moving smoothly, informing maintenance department of major machinery failures.
- Analyzed equipment breakdowns using various troubleshooting methods.
- Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
Internet Café Attendant
Jacgmay Internet Café
Kumasi, AH
01.2009 - 08.2010
- Worked flexible hours; night, weekend, and holiday shifts.
- Increased customer satisfaction by resolving hardware and software issues.
- Actively listen to customers' requests, confirming full understanding before addressing concerns.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Identified issues, analyzed information, and provided solutions to problems.
- Used Microsoft Word and other software tools to create documents and other communications.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Assist to print, data encoding, troubleshooting internet problems that customer might encounter.
- Works for hours to attend to all needs of customers.
- Provide safe surfing environment to customers.
Computer Hardware Engineer & Internet Café Attendant
Image Business Services
Kumasi, AH
10.2006 - 12.2008
- Investigated hardware product issues involving materials and software and devised solutions.
- Managed data retention and disaster recovery efforts on company-wide basis, maintaining backup media and redundancies.
- Built and modified computing systems to client specifications.
- Analyzed and advised clients on computing requirements for specific software.
- Completed troubleshooting for Windows, MacOS and Linux-based desktops and laptops.
- Maintaining and troubleshooting computers in working environment to be in good state.
- Worked flexible hours; night, weekend, and holiday shifts.
- Increased customer satisfaction by resolving hardware and software issues.
- Actively listen to customers' requests, confirming full understanding before addressing concerns.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Identified issues, analyzed information, and provided solutions to problems.
- Used Microsoft Word and other software tools to create documents and other communications.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Assist to print, data encoding, troubleshooting internet problems that customer might encounter.
- Works for hours to attend to all needs of customers.
- Must provide safe surfing environment to customers.
DJ and Radio Presenter
Radio Lynk – K. Poly Radio
Kumasi, AH
07.2008 - 11.2008
- Played music tracks from playlists provided by station management.
- Played songs fitting station's format and monitored each song's length to avoid dead air.
- Fill in Presenter, DJ and was on night Shift
Photocopier Operator
Dapnap Enterprise
Kumasi, AH
08.2005 - 09.2006
- Duplicating handout Copies for students and customers
- Printing, and finishing equipment.
- Fulfills jobs for document duplication, printing, finishing, binding, lamination, and other processes. Being Printing Services Operator sets up and maintains machines and inventory of supplies.
- Troubleshoots and resolves equipment problems.
- Additionally, performs quality checks on work in process and finished jobs to avoid errors or waste.
- Prepares finished documents for pick up or shipping.
- Records activities in applicable work order following standard procedures.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Used Microsoft Word and other software tools to create documents and other communications.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Education
IT CERTIFICATE - Personal Computer (PC) Technician
NIIT GHANA
KUMASI - GHANA 01.2008 - 08.2008
IT CERTIFICATE - Computer Software
COMPUTER PROCESSING CENTER
KUMASI - GHANA 07.2005 - 11.2005
Senior Secondary School Certificate (S.S.S.C.E) - Visual Arts
K.N.U.S.T SENIOR HIGH SCHOOL
KUMASI - GHANA 09.2002 - 06.2005
Basic Education Certificate Examination (B.E.C.E) -
St. Peter's R/C Junior High School
Kumasi - Ghana 09.2000 - 04.2002
Skills
TCP/IP
Timeline
IT Specialist
Vision1 FM, Light TV, Light FM & Nation Services
11.2014 - Current
Lock Programmer
Universal Locks & Hardware
05.2014 - 11.2014
Manager
Abaanekie Travel & Tour
01.2013 - 05.2014
Administrator
Abaanekie Travel & Tour
11.2012 - 01.2013
Supervisor and Administrator
Abaanekie Enterprise
09.2010 - 10.2012
Internet Café Attendant
Jacgmay Internet Café
01.2009 - 08.2010
DJ and Radio Presenter
Radio Lynk – K. Poly Radio
07.2008 - 11.2008
IT CERTIFICATE - Personal Computer (PC) Technician
NIIT GHANA
01.2008 - 08.2008
Computer Hardware Engineer & Internet Café Attendant
Image Business Services
10.2006 - 12.2008
Photocopier Operator
Dapnap Enterprise
08.2005 - 09.2006
IT CERTIFICATE - Computer Software
COMPUTER PROCESSING CENTER
07.2005 - 11.2005
Senior Secondary School Certificate (S.S.S.C.E) - Visual Arts
K.N.U.S.T SENIOR HIGH SCHOOL
09.2002 - 06.2005
Basic Education Certificate Examination (B.E.C.E) -
St. Peter's R/C Junior High School
09.2000 - 04.2002
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