Summary
Work History
Education
Skills
References
Computer And Technical Skills
Languages
Timeline
Generic

GOSU GRACE LORRENDA

Summary

I am an inspiring, hardworking, analytical and resourceful person who works with passion in achieving the set goals of my organization. I possess excellent interpersonal and communication skills and have the ability to prepare and deliver effectively when the need arises. Ultimately, I have the vision of developing myself as a professional Banker and customer service officer.

Work History

Bank Teller

Access bank Ghana
  • Recording transactions, which involves logging checks and preparing transaction reports.
  • Counting and packaging currency.
  • Reconciling cash drawers.
  • Opening new accounts and helping with loan applications.
  • Exchanging foreign currency.

Customer Service Representative

Concentric Ghana
  • Receive inbound calls from customers and assist in providing solutions.
  • Daily use of the CRM and other Systematic tools to resolve complaints and queries.
  • Selling clients product and services to consumers.
  • Make outbound calls to potential Customers.

Customer Service Department

GCB CIRCLE BRANCH
  • I verbally communicate with customers on the phone and take their complains.
  • I Lodge the complains and the solutions I gave into the banks CRM and forward it to the compliance department.
  • I give information to customers about the banks products and services.
  • I assist in investigating the miscalculation or misunderstanding customers have about their account details.

Intern

Five star recycling company
Ho
  • I assisted in cash collecting and deposition it in the company’s account.
  • I assisted in the preparation of Ledger Account, Regulatory compliance and relationship management.
  • I doubled as an office administrator, mainly preparing documents, scheduling meetings, manage communication channels such phone calls and emails.

Teacher

DELADEM PREPRATORY SCHOOL
  • I was teaching pupils in krech and kindergarten.
  • Helping them with basic colours, numbers in English.

Education

HND Banking and finance - Banking(Finance Option)

Ho technical University
01.2021

General Art - WASSCE - Economics, Government, Geography

Hohoe E.p senior High school
01.2017

BECE -

Mawuli junior High school
01.2014

BBA - Finance

Knust

Skills

  • Ability to work with little supervision
  • Hardworking
  • Dynamic
  • Adaptability to changes in business patterns
  • Excellent verbal communication skills
  • Excellent written communication skills
  • Very focused
  • Proficient in the use of computers for accurate research
  • General Knowledge in computer

References

  • Madam Klu Susana, Mother, 0245315290
  • Mr. Michael Akuffo, Manager Customer Service Department GCB, +233 24 282 4723
  • Jane Adzo Dunyo, Chief Supervisor of Deladem Preparatory School

Computer And Technical Skills

  • Proficient in the use of computers for accurate research.
  • General knowledge in computers.

• CERTIFICATE OF INTERNATIONAL ENGLISH TESTING SYSTEM ( IELTS) 2023.

An overall band score of 6.5 including

1. Speaking- 7.0

2. Listening- 6.5

3. Reading – 6.0

4. Writing - 6.5

Languages

English
First Language

Timeline

Bank Teller

Access bank Ghana

Customer Service Representative

Concentric Ghana

Customer Service Department

GCB CIRCLE BRANCH

Intern

Five star recycling company

Teacher

DELADEM PREPRATORY SCHOOL

HND Banking and finance - Banking(Finance Option)

Ho technical University

General Art - WASSCE - Economics, Government, Geography

Hohoe E.p senior High school

BECE -

Mawuli junior High school

BBA - Finance

Knust

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