Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

GORDEN TESHIAH LAWERTEH

ACCRA

Summary

Dynamic IT Support Engineer with a proven track record at ECG, excelling in technical support and network troubleshooting. Adept at resolving complex issues and enhancing user experience through effective training and documentation. Committed to continuous learning and collaboration, ensuring optimal system performance and customer satisfaction.

Overview

3
3
years of professional experience

Work History

IT Intern

VISION FUND GHANA
AMASAMAN
10.2022 - 12.2025
  • Collaborated with colleagues to implement new software tools and features.
  • Conducted routine system checks to ensure optimal performance and security.
  • Resolved customer service issues related to IT systems in a timely manner.
  • Managed user accounts and privileges according to company policy.

IT Support Engineer

ECG
CAPECOAST
11.2024 - 11.2025
  • Installed and configured operating systems and applications for users.
  • Assisted in maintaining network connectivity and troubleshooting connectivity issues.
  • Collaborated with team members to resolve complex technical problems swiftly.
  • Trained users on new software applications and IT best practices effectively.
  • Performed troubleshooting to diagnose and resolve complex technical problems.
  • Provided remote support using ticketing systems and remote desktop tools.
  • Diagnosed hardware and software issues for end-users efficiently.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
  • Developed training materials and procedures or trained users in proper use of hardware or software.
  • Set up equipment for employee use, performing or properly installing cables, operating systems or software.

IT Intern

ECG
KASOA
08.2023 - 12.2023
  • Maintained accurate documentation for IT processes and user support requests.
  • Provided technical support to staff, resolving connectivity and device problems.
  • Resolved customer service issues related to IT systems in a timely manner.
  • Installed, configured and tested hardware components such as routers, switches, firewalls and servers.

Education

Bachelor of Science - Information Technology

UNIVERSITY OF ENERGY AND NATURAL RESOURSES
SUNYANI
11-2024

Skills

  • Technical support
  • Network troubleshooting
  • Customer service
  • Systems installation
  • Software configuration
  • Documentation maintenance
  • Team collaboration
  • Continuous learning

Languages

English
First Language
English
Advanced (C1)
C1
Twi
Intermediate (B1)
B1
Hausa
Upper Intermediate (B2)
B2
Ga Adangbe
Intermediate (B1)
B1
Ewe
Elementary (A2)
A2

References

References available upon request.

Timeline

IT Support Engineer

ECG
11.2024 - 11.2025

IT Intern

ECG
08.2023 - 12.2023

IT Intern

VISION FUND GHANA
10.2022 - 12.2025

Bachelor of Science - Information Technology

UNIVERSITY OF ENERGY AND NATURAL RESOURSES

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GORDEN TESHIAH LAWERTEH