GOLDA BRAIMAH

• Receipt and Payment of cash.
• cross -selling of products.
• Payment of Cheques.
• Processing of Remittances.
• Processing Payment on other Third Party platforms

• Back Office duties such as Salary Processing, outward clearing, Drafts, etc
• Processing of Internal and Interbank Transfers.
• Daily ATM Replenishment and Reconciliation.
• Supervise Operation Staff in the absence of the Operations Manager.
• Acting as Operations Manager

Acting Operations Manager Duties

• Supervision of daily vault opening and till out.
• Supervising and Authorize transactions of CSO, Funds Transfer Officer, Head Teller and Tellers and ensured that all registers are up to date.
• Prepare GL proofs daily, ensure all tills are zero, closed at COB, and ensure vault is securely locked at COB.
• Call over and review funds transfer and all teller transactions at the end of the day.

• Identified customer needs and provided appropriate banking services.
• Verified cash withdrawals and deposits.
• Balanced daily transactions to ensure accuracy of account information.
• Cross-sold bank products and services to customers.
• Assisted in training new tellers on operational procedures, policies, and regulations.
• Provided customer service by responding to inquiries and resolving complaints.
• Maintained confidentiality of customer accounts by adhering to security procedures.
• Cash Collection Duties.
• Keying and authorizing Teller’s daily transactions.
• Maintain proper registers to record and balance all cash brought in and
• out from vault.
• Check all Teller’s end of day cash and till books.
• Repatriation of cash to Bank of Ghana when required.
• Requisition, Retiring and Custodian of Petty Cash.

• Reviewed and process credit applications.
• Conducted regular reviews of existing customers' accounts to ensure compliance with agreed terms.
• Monitored customer account activity to identify any potential risks or issues.
• Cross-selling of products.
• Visit Defaulting Customers.
• Prospect for new customers.
• Submit weekly reports to the credit Manager.

• Prospect for new customers.
• Assist customers to open account.
• Visit Existing Customers to deepen relationship
• Cross selling of Products.
• Implemented promotional campaigns to boost sales volume.
• Analyzed customer feedback to improve product offerings.
• Built relationships with key clients through regular contact.
• Maintained accurate records of all sales activities and results.
• Generated leads through networking, cold calls, and email campaigns.
• Created presentations for potential customers outlining product benefits.

• Provided administrative support to the office manager and other staff members.
• Organized and maintained executive calendars, including scheduling meetings, travel arrangements and conference calls.
• Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
• Answered incoming phone calls, responded to inquiries and transferred calls as needed.
• Processed invoices for payment; tracked payments received from vendors and clients.
• Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
• Sorted mail and distributed it to appropriate personnel or departments within the organization.