GODWIN NORVIENYO DENYO
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
18
18
years of professional experience
Work History
Supervisor | Auto Technician
DenorvTransport & AutoEngLtd.
05.2010 - Current
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Led major initiatives within the department that drove innovation or addressed critical business challenges.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Monitored workflow to improve employee time management and increase productivity.
- Achieved results by working with staff to meet established targets.
- Evaluated staff performance and provided coaching to address inefficiencies.
Auto Electrician
Africa Cooling Air-Condition
02.2006 - 04.2010
- Enhanced vehicle performance by diagnosing and repairing complex electrical issues in various makes and models.
- Increased customer satisfaction by providing timely and accurate troubleshooting for auto electrical problems.
- Reduced repair time with efficient diagnostic testing and identification of electrical malfunctions.
- Improved vehicle safety by performing thorough inspections and addressing all electrical concerns.
- Collaborated with colleagues to resolve challenging auto electrician cases, maximizing team efficiency and effectiveness.
- Contributed to shop revenue growth by consistently delivering exceptional service to clients, resulting in repeat business and referrals.
- Installed aftermarket accessories such as remote starters, alarms, GPS tracking devices, contributing to improved client security measures.
- Performed regular maintenance of shop tools, equipment and facilities, contributing to a safe working environment for all team members.
- Installed new wiring and connections to complete connections and bypass cable faults.
- Serviced and repaired pumps, starters, motors and other types of electrical equipment.
Education
Bachelor of Commerce - Accounting And Finance
Accra Institute of Technology
Accra | Ghana2014
Diploma - Business Administration And Information Technology
Accra Institute of Technology
Accra, Ghana2010
Certificate - Motor Vehicle Mechanics
A.R.S Technical Institute
Accra | Ghana2006
Certificate - Motor Vehicle Electrical (Grade II PRO)
National Vocational Training Institute (NVTI)
Accra | Ghana2003
Skills
- Strategic Planning
- Business Development
- Inventory Control
- Operations Management
- Staff Management
- Complex Problem-Solving
- Waste Reduction
- Business Administration
- Effective Communication
- Critical Thinking
- Customer Service
- Data Analysis
Languages
English
Advanced (C1)
French
Elementary (A2)
Timeline
Supervisor | Auto Technician
DenorvTransport & AutoEngLtd.
05.2010 - Current
Auto Electrician
Africa Cooling Air-Condition
02.2006 - 04.2010
Bachelor of Commerce - Accounting And Finance
Accra Institute of Technology
Diploma - Business Administration And Information Technology
Accra Institute of Technology
Certificate - Motor Vehicle Mechanics
A.R.S Technical Institute
Certificate - Motor Vehicle Electrical (Grade II PRO)
National Vocational Training Institute (NVTI)
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