Godwin Owusu-Amoako
ACCRA
Summary
Dynamic and results-driven professional with experience at the National Identification Authority, excelling in administrative support and customer service. Proven ability in problem-solving and effective communication, ensuring efficient operations and compliance. Recognized for innovative approaches in managing logistics and enhancing team collaboration, contributing to successful registration initiatives.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant Administrative Officer (AAO)
National Identification Authority (NIA)
Upper West Region Of Ghana, Wa West District, Wechiau.
09.2023 - Current
- Administering Oaths to vouching for applicants who do not posses Birth certificates or valid passport.
- Assisting the District Registration Officer in handling the administrative and office-management duties.
- Co-ordinating general administrative services including transport and inventory control at the district level.
- Managing office dairy, co-ordinating meetings and management of records.
- Providing general customer service support for the district office.
- Assisting in responding to enquiries of applicants on registration requirements, record update, replacements and renewal exercises, documents and process.
- Educating applicants and persons vouching on the purpose of vouching and the legal consequences of lying under oaths during the vouching process.
- Ensuring that registration materials and logistics assigned to the district are used judiciously and are properly accounted for.
- Supporting the planning, coordination and deployment of staff and materials for out of office registration exercise.
- Performing any other activities that may be assigned by the Executive Secretary or through his representative.
National Service Person
Social Security And National Insurance Trust (SSNIT)
ACCRA
09.2018 - 09.2019
- Registering members (Workers and Students).
- Educating existing and prospective members on the pension scheme.
- Activating and issuance of smart cards to members.
- Printing and interpreting members contributions statement.
- Assisting pensioners with life certificate activations.
- Assisting claimants in processing their benefits.
- Performing quality checks on registration forms.
- Training of attachment student and Interns.
- Scanning of documents on the system server.
- Provided support in data entry and record management, maintaining accuracy and confidentiality.
- Filling of documents and performing other administrative duties assigned.
Intern (Certification Officer)
Ghana Standards Authority (GSA), Product Certification Department.
ACCRA
06.2017 - 12.2017
- Assisted with the review of applications.
- Assisted with public education to enlighten first time applicants or institutions.
- Assisted with the Review of evaluation process.
- Scanning of documents for Product Certification meetings.
- Tracking and recording of Laboratory results in their respective Ledger books.
- Filing of documents.
- Assisting with setting up of training sessions for staffs.
- Performing other administrative duties.
Team Member
MASCO FOODS LTD, KFC
ACCRA
08.2013 - 07.2014
- Delivered exceptional customer service by efficiently processing orders and addressing inquiries.
- Maintained cleanliness and organization of dining and kitchen areas to ensure compliance with health standards.
- Collaborated with team members to prepare food items following KFC's quality standards and recipes.
- Assisted in inventory management by monitoring stock levels and reporting shortages to senior staff.
- Operated kitchen equipment safely while adhering to all safety protocols and procedures.
- Supported training of new team members on operational procedures and customer interaction techniques.
- Implemented time-saving techniques during peak hours to enhance service efficiency and customer satisfaction.
- Participated in team meetings to discuss performance goals, service improvements, and operational challenges.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
Education
BBA - (BBA), Human Resources Management
University of Education, Winneba
Winneba, Central Region Of Ghana07.2018
High School Diploma - Business
St. John’s Grammar Senior High School
New Achimota - Accra.06.2013
Skills
- Cultural awareness
- Teamwork and collaboration
- Multitasking Abilities
- Problem-solving
- Decision-making
- Time management
Computer literacy
Innovation and creativity
- Active listening
- Conflict resolution
- Reliability
- Team leadership
- Effective communication
- Adaptability and flexibility
- Self motivation
Languages
English
Advanced (C1)
Additional Information
My Hobbies include;
• Reading journals, magazines, Novels and the Holy Scriptures.
• Watching and playing Football and Athletics.
•Philanthropy and Traveling.
• Video games and movies.
ALSO INTERESTED IN;
• Surfing the Internet and Researching
• Politics, Governance and History.
Certification
I am a Certified Commissioner for Oath (CFO), appointed by the Former Chief Justice of the Republic of Ghana, His Lordship Justice Kwasi Anin Yeboah in the year 2020, to perform the functions of a Commissioner for oaths in the legal jurisprudence of the laws of Ghana.
Timeline
Assistant Administrative Officer (AAO)
National Identification Authority (NIA)
09.2023 - Current
National Service Person
Social Security And National Insurance Trust (SSNIT)
09.2018 - 09.2019
Intern (Certification Officer)
Ghana Standards Authority (GSA), Product Certification Department.
06.2017 - 12.2017
Team Member
MASCO FOODS LTD, KFC
08.2013 - 07.2014
BBA - (BBA), Human Resources Management
University of Education, Winneba
High School Diploma - Business
St. John’s Grammar Senior High School