Godwin Kwame Siatey
Overview
19
19
years of professional experience
Summary
Successful sales professional with 19 years’ experience in banking and agribusiness in the personal and small medium enterprise space. Good organisation, communication and interpersonal skills. Good managerial skill. Good marketing skill and team player in retail and small medium businesses. Good operational background in banking. Dedicated to well structural customer service. Innovative in developing well tiled products for personal SME bankers. Good customer financial advisor. Dedicated to work, ability to learn faster and Time Management skills. Innovative and hardworking and work with little supervision. Good Team Player.
Work History
BUSINESS MANAGER (ADUM BRANCH)
UNIVERSAL MERCHANAT BANK
01.2021 - Current
- Supervise the Branch Operations staff in the performance of their assigned roles; ensuring that all strategies and business objectives are implemented effectively
- Ensure that all branch Operations staff and Tellers provide Sales support to ensure that the branch achieves its financial objectives
- Monitor all approved credit facilities and advice on overdue/delinquent accounts
- Liaise with internal and external auditors/inspectors and resolve all audit queries/comments on operational issues
- Initiate trade activities in collaboration with the branch relationship manager and the branch relationship officer for customers
- Deepen customer relationship with the bank
- Propose a draft budget and annual work plan for the implementation of the branch and execute the approved budget and work plan in accordance with the bank financial regulations
- Ensure the management and monitoring of funds from the head office within the framework of operational activities for credit to customers, submitting an execution report at the end of the disbursement
- Supervise the branch relationship manager and the relationship officers activities
- Provide technical assistance to the marketing team of the branch
- Analyse the performance of the branch and be able to resolve issues that could hinder progress
- Serve as an administrative link between the head office and the branch
- Research and propose ways to connect with the efforts of the branch staff
- Establish, build, and maintain working relationships with all the branch staff and the members of the zone to effectively drive the products and services of the bank
- Follow up and implement the provisions of all agreements and any partnership contract signed between customers of the branch and the bank and submit quarterly and end of year reports to the head of consumer banking through the immediate supervisor
- Continually share with departments, information on the best practice to move the business of the bank forward
- Mobilize resources for the sales team of the branch in accordance with bank procedures, policies and regulations governing the mobilization of resources
- Develop information necessary to increase branch profitability to branch staff
- Carry out any other tasks as may be assigned by the supervisor.
BUSINESS MANAGER (ASAFO BRANCH)
UNIVERSAL MERCHANT BANK
- 01.2020
- Perform general administrative duties in respect of the Branch including preparation of memos, customer letters, documentation, etc
- Conduct checks and report on significant operational risks including effective mitigation/control actions in line with Group Operational Risk guidelines
- Monitor all approved credit facilities and advice on overdue/delinquent accounts
- Monitor to ensure that all customer requests, complaints are investigated and resolved expeditiously
- Liaise with internal and external auditors/inspectors and resolve all audit queries/comments on operational issues
- Perform any other task(s) assigned by superior officer
- Provide technical assistance to the marketing team of the branch
- Analyse the performance of the branch and be able to resolve issues that could hinder progress
- Serve as an administrative link between the head office and the branch
- Research and propose ways to connect with the efforts of the branch staff
- Establish, build, and maintain working relationships with all the branch staff and the members of the zone to effectively drive the products and services of the bank
- Follow up and implement the provisions of all agreements and any partnership contract signed between customers of the branch and the bank and submit quarterly and end of year reports to the head of consumer banking through the immediate supervisor.
BRANCH MANAGER (KONONGO BRANCH)
UNIVERSAL MERCHANT BANK
10.2014 - 01.2016
- General overseeing of the retail business of the branch
- Supervise sales and operational activities of the branch
- Acquire new business and maintain customer relationship of the branch.
CUSTOMER FINANCIAL ADVISOR
MERCHANT BANK
05.2013 - 01.2014
- Responsibility for delivering the Sales performance targets of the branch
- Market for new business via sales calls and presentations and cross sale of MBG/Investment Banking products
- Arrange visits and maintain regular contacts with customers to build/deepen existing/new relationships
- Prepare call reports on marketing activities
- Initiate process on Account Opening on new businesses acquired
- Provide inputs in driving and building sales culture at the branch level
- Manage/Maintain proper control of processes (e.g
- KYC, Anti Money Laundering activity, etc.) in respect of customers’ accounts in compliance with Bank of Ghana regulations and requirements
- Prepare periodic reports on Branch Marketing/Sales and Credit operations for the attention of Business Manager/Senior Management; ensuring that all variances in relation to set targets are properly explained
- Provide high service quality to customers in accordance with service quality standards
- Provide supervision of Direct Sales agents in the branching leading and coaching them to deliver their assigned sales targets
- Perform any other task(s) assigned by superior officer.
ASSISTANT BRANCH MANAGER/BRANCH SUPPORT MANAGER
MERCHANT BANK
02.2010 - 01.2013
- Supervise the Branch Operations staff in the performance of their assigned roles; ensuring that all strategies and business objectives are implemented effectively
- Supervise all teller operations to ensure Tellers work to the highest service standards as defined by the bank
- Ensure that all branch Operations staff and Tellers provide Sales support to ensure that the branch achieves its financial objectives
- Keep custody of second Vault Key and perform related functions
- This includes supervision of cash management duties ((i.e
- Vault transfer/balancing, specie transfers, E-Zwich etc.) as well as the management of ATM operations
- Responsible for ensuring proper control of processes (e.g
- Account Opening/Closing, KYC, Anti Money Laundering activity, etc.) in respect of customers’ accounts in compliance with Bank of Ghana regulations and requirements
- Review all proofs and reconciliation reports and supervise liquidation of outstanding items
- Authorize entries and bank instruments e.g
- Manager’s cheques, Bankers payments and Drafts as per approved limits and access rights
- Prepare monthly returns on General Ledger Accounts
- Prepare periodic reports on Branch Operations for the attention of Head of CB Operations and the Zonal Manager ensuring that all variances in relation to set targets are properly explained
- Perform general administrative duties in respect of the Branch including preparation of memos, customer letters, documentation, etc
- Conduct checks and report on significant operational risks including effective mitigation/control actions in line with Group Operational Risk guidelines
- Monitor all approved credit facilities and advice on overdue/delinquent accounts
- Monitor to ensure that all customer requests, complaints are investigated and resolved expeditiously
- Liaise with internal and external auditors/inspectors and resolve all audit queries/comments on operational issues
- Perform any other task(s) assigned by superior officer.
CUSTOMER SERVICE MANAGER
MERCHANT BANK
08.2007 - 01.2010
- Responsible for ensuring that the right processes are put in place to track and monitor all the service standards of the bank
- Supervising to ensure that customer service standards are met always in relation to customer enquiries and other related duties such as checking/confirming account balances, requisition and issuance of ATM Pins/Card, cheque books, paying-in slips/booklets, issuance of Statement to customers upon request, etc
- Responsible for ensuring that the right service standards are maintained in relation to opening and/or closing Customer Accounts in line with MBG/other regulatory requirements
- Responsible for signing off Loan application forms and account opening forms for onward transmission to other head office departments
- Responsible for ensuring proper control of processes (e.g
- Account Opening/Closing, KYC, Anti Money Laundering activity, etc.) in respect of customers’ accounts in compliance with Bank of Ghana regulations and requirements
- Responsible for ensuring that cheques are maintained; including stopped cheques for individual/corporate customers
- Drive the customer recruitment targets for all alternate channels such as SMS alert, ATM, Internet banking
- Markets for new business at the shop floor (banking hall) through cross sale of MBG/Investment products, relationships building/deepening to generate business growth and customer retention
- Monitor day-to-day customer service delivery at the branch (internal and immediate environment/surroundings) including all marketing and communication materials and initiate corrective actions as appropriate
- Follow-up on customer feedback and respond to all enquiries and reported complaints
- Prepare periodic reports on all customer services matrices
- Perform any other duties/tasks assigned by superior officer.
RETAIL ACCOUNT MANAGER
MERCHANT BANK
05.2005 - 01.2007
- Responsibility for delivering the Sales performance targets of the branch
- This includes prospecting for new business through cross sale of MBG/Investment products and building/deepening customer relationships to generate business growth and customer retention to achieve projected business/financial targets.
EXPORT/FARM MANAGER
KORANCO FARMS LIMITED
01.2003 - 01.2005
- Responsible for organising the day by day activities and drawing of programmes for the farm
- Handle packing and boxing of export products
- Supervise the departmental heads such as planting, chemical application, carton department, to make sure that farm activities are on time.
RESEARCH ASSISTANT
FISHERIES SCIENTIFIC SURVEY DEPARTMENT
11.2001 - 01.2003
- Collect, collate and compile data on fresh fish landings at 12 selected landing sites in the 8 Coastal Districts
- Monitor the movement of motor fishing vessels at 3 landing sites
- Educate fishermen in the 8 Coastal Districts on the Fisheries Laws and Regulations to ensure compliance
- Render efficient and effective extension services to fish farmers in 17 fishing districts
- Organize field days in seventeen districts for Fish Farmers
- Facilitate the generation of revenue through the renewal of fishing licenses and improved workshop services delivery.
Education
BSC. AGRIC SCIENCE (GENERAL) -
UNIVERSITY OF CAPE COAST
SSSCE -
PRESBYTERIAN SECONDARY SCHOOL (LEGON)
SERVICES JUNIOR SECONDARY SCHOOL
Bachelor of Science - Agricultural Economics
ASSOCIATION OF CHARTERED INSTITUTE OF BANKERS
Accra06.2001
Skills
- Financial Management
- Customer Service
- Project Management
- Employee Management
- Analytical Thinking
Personal Information
- Date of Birth: 02/15/75
- Marital Status: Married
References
- Mr. James Coffie, Universal Merchant Bank (Head of Operations), 0208100135
- Mr. Joan Akrofi, Fisheries Research Kenya (Research Director)
- Mr. Richard Abu, Universal Merchant Bank( Head Operations Rigor), 0244143105
- Mr. EKUBAN EBENZER, Fisheries Scientific Survey Department, 0277452546
Hobbies and Interests
- Research
- Marketing
- Reading
- Listening to Music
- Business
Timeline
BUSINESS MANAGER (ADUM BRANCH)
UNIVERSAL MERCHANAT BANK
01.2021 - Current
BRANCH MANAGER (KONONGO BRANCH)
UNIVERSAL MERCHANT BANK
10.2014 - 01.2016
CUSTOMER FINANCIAL ADVISOR
MERCHANT BANK
05.2013 - 01.2014
ASSISTANT BRANCH MANAGER/BRANCH SUPPORT MANAGER
MERCHANT BANK
02.2010 - 01.2013
CUSTOMER SERVICE MANAGER
MERCHANT BANK
08.2007 - 01.2010
RETAIL ACCOUNT MANAGER
MERCHANT BANK
05.2005 - 01.2007
EXPORT/FARM MANAGER
KORANCO FARMS LIMITED
01.2003 - 01.2005
RESEARCH ASSISTANT
FISHERIES SCIENTIFIC SURVEY DEPARTMENT
11.2001 - 01.2003
BUSINESS MANAGER (ASAFO BRANCH)
UNIVERSAL MERCHANT BANK
- 01.2020
BSC. AGRIC SCIENCE (GENERAL) -
UNIVERSITY OF CAPE COAST
SSSCE -
PRESBYTERIAN SECONDARY SCHOOL (LEGON)
SERVICES JUNIOR SECONDARY SCHOOL
Bachelor of Science - Agricultural Economics
ASSOCIATION OF CHARTERED INSTITUTE OF BANKERS
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