GODWIN KPAKPO JOHNSON
Accra
Summary
Motivated and hardworking employee with customer service,multitasking and time management abilities. Able to work well as part of a team as well as under own initiative. Has good leadership and communication skills which helps in cooperating with colleagues in a professional manner. Trustworthy,able to learn and adapt to challenging situations quickly and effectively as well as follow instructions to maintain high work output,accuracy and efficiency. Always smartly presented and result oriented.
Overview
10
10
years of professional experience
Work History
Automotive Manager
EliteCars De-Godell's Enterprise
Kasoa
04.2022 - Current
- Planning and constructing company annual budget
- Planning and executing strategies to drive revenue
- Surfing the internet regularly for Ghanaian used vehicles
- Providing funds for the purchase and repairs of vehicles
- Advertising and publishing clean vehicles online and on vehicle dealership platforms
- Regularly analyzing and researching the automotive market to understand business trends and performance
- Customer retention
- Receiving and placing calls as well as attending to customers physically
Customer Service Officer
Everpure Ghana Limited
Kasoa
09.2021 - 03.2022
- Receiving and placing telephone calls as well as attending to customers physically
- Inform existing customers of promotions and product price changes
- Handle customer complaints and provide solutions to ensure resolution of complaints with speed
- Processing customer orders via SAP
- Writing requisitions of all items needed in the department
- Answering questions about company product via telephone
- Proactively asking customers for feedback on products and services rendered
- Preparing weekly commission via Microsoft excel
- Data entry
Factory Hand
Tex-Styles Ghana Limited
Tema
04.2014 - 08.2021
- Data entry
- Coordinating and assisting various internal functions such as taking stock of chemicals delivered from chemical stores,preparing departmental staff schedule and internal auditing
- Calculating and printing color coverages needed for color preparation
- Assisting managers in writing and conveying requisitions of faulty machinery
- Working safely,following company rules and regulations,and assisting managers in maintaining a safe and healthy working environment
- Mixing pigments with a stirring machine to form a final product color for printing
Education
Bachelor of Science - Business Administration
GIMPA
Accra05-2019
Associate of Arts - Commercial Arts(Textiles Option)
Takoradi Technical University
Takoradi07-2012
Skills
- Problem solving
- Good customer relations
- Data entry
- Active listening
- Adaptability
- Time management
- Good communication skills
- Teamwork
- Automotive sales
Accomplishments
Everpure Ghana Limited
- With customer loyalty and trustworthiness as a key tool,I was able to recover 60% of the company's lost clients within six months
Godell's Enterprise
- Excellent customer relations has increased company client base
- Company is able to buy Ghanaian used vehicles at very affordable prices and resell due to my bargaining power and that has improved company profit margin by at least 40% yearly
- I sell between two to four vehicles every two months as compared to one vehicle sold every two months when business started
Languages
English
First Language
English
Advanced (C1)
C1
References
References available upon request.
Timeline
Automotive Manager
EliteCars De-Godell's Enterprise
04.2022 - Current
Customer Service Officer
Everpure Ghana Limited
09.2021 - 03.2022
Factory Hand
Tex-Styles Ghana Limited
04.2014 - 08.2021
Bachelor of Science - Business Administration
GIMPA
Associate of Arts - Commercial Arts(Textiles Option)
Takoradi Technical University
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