GODWIN ATAGURUGA
Summary
Analytical and business-minded professional with a Computer Science background and hands-on experience across sales analytics, customer operations, and enterprise-scale reporting at MTN Ghana. Strong capability in data analytics, risk identification, performance monitoring, and business process analysis, with proven ability to translate complex operational data into actionable insights for decision-making. Adept at working within structured environments, supporting governance, controls, and continuous improvement initiatives. Technically skilled in Power BI, SQL, Excel, Python, with strong reporting, stakeholder engagement, and problem-solving abilities.
Overview
4
4
years of professional experience
1
1
Certification
Work history
Sales Analyst – Graduate Trainee
MTN Ghana
2025.03 - Current
- Analysed regional and partner sales performance to identify trends, performance gaps, and operational risks impacting revenue growth.
- Supported sales forecasting through trend analysis, highlighting potential downside risks and performance variances.
- Developed automated Power BI dashboards to monitor KPIs, enabling early visibility into underperformance and decision risks.
- Partnered with stakeholders to improve partner performance through data-driven insights and performance tracking.
Customer Service Representative – Graduate Trainee
MTN Ghana
2023.11 - 2025.03
- Managed customer interactions while identifying recurring service issues and operational weaknesses requiring escalation.
- Escalated customer feedback to management, supporting service risk mitigation and process improvement.
- Collaborated with cross-functional teams to understand business needs and propose practical, data-informed improvements aligned with market trends.
National Service Personnel
MTN Ghana
2022.11 - 2023.10
- Delivered timely customer support while ensuring compliance with service procedures and escalation protocols.
- Resolved customer complaints using structured problem-solving approaches, helping reduce dissatisfaction and retention risks.
- Maintained accurate customer records, supporting data integrity and operational reporting.
Industrial Trainee
NKORANZA CIC
2021.10 - 2021.11
- Interacted with numerous young learners to foster and build practical abilities.
- Led instructional workshops on MS Office for basic school children.
- Created engaging coding lessons for children using Scratch.
Education
Bachelor of Science - Computer Science
University for Development Studies
Ghana /2018 - /2022
Skills
- Data analytics & visualization (Power BI, SQL, Excel, Python)
- Business process analysis & operational insight
- Dashboard Design and Storytelling
- KPI design, tracking & reporting
- Trend analysis & forecasting
- Data validation & quality checks
- Stakeholder reporting & presentation
Certification
- Python for Data Science, AI & Development - IBM 2024
- Excel for Data Analysis - IBM 2024
- SAS Certified Specialist: Machine Learning Using SAS Viya - SAS 2024
- SAS Certified Specialist: Visual Business Analytics Using SAS Viya - SAS 2024
- SAS Certified Associate: Programming Fundamentals Using SAS 9.4 - SAS 2023
Projects
- EVD TO ECW ANALYSIS SQL + Power BI to identify highest retailers of EVD(20% that brings 80% of total revenue) to be moved to ECW
- REX Productivity Dashboard Developed a Power BI dashboard to track productivity KPIs for MTN agents across regional offices. Created key DAX measures for performance, agent activity (pin resets, sim swaps, momo dormant account reactivations) Improved visibility for managers and supported faster, data-driven operational decisions
Timeline
Sales Analyst – Graduate Trainee
MTN Ghana
2025.03 - Current
Customer Service Representative – Graduate Trainee
MTN Ghana
2023.11 - 2025.03
National Service Personnel
MTN Ghana
2022.11 - 2023.10
Industrial Trainee
NKORANZA CIC
2021.10 - 2021.11
Bachelor of Science - Computer Science
University for Development Studies
/2018 - /2022