Godwin Asamoah
ACCRA GA-WEST
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Site Manager
ROYAL HOMES CONSTRUCTION
ACCRA
2024.01 - Current
- Maintained accurate records for inventory, assets, personnel, and relevant data.
- Scheduled and performed maintenance tasks to ensure proper functioning of all equipment.
- Developed strategies to improve operational efficiency and reduce costs.
- Assigned tasks and delegated responsibilities among team members.
- Performed inspections of the facility on a regular basis to ensure security measures were followed.
- Reviewed project plans regularly to ensure deadlines are met on time.
Call Center Representative
CEQA FOODS AND BEVERAGES
KUMASI
2022.06 - 2024.01
- Assisted customers with navigating the company's website to locate desired information or items for purchase.
- Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
- Demonstrated consistent professionalism while engaging with customers through phone and email communication.
- Assisted customers over the phone by addressing their questions about products, billing inquiries, and any other issues related to customer service.
- Identified opportunities to upsell additional products or services when appropriate.
Cashier
K2S NEWMA VENTURES
KUMASI
2018.05 - 2020.12
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Balanced daily transactions on a computerized point-of-sale system.
- Issued receipts, refunds, credits or change due to customers.
- Resolved customer complaints professionally in accordance with company policy.
- Maintained a clean and organized checkout area by consistently sanitizing countertops, registers, windowsills and floors.
Education
Bachelor of Science - Construction Management
KWAME NKRUMAH UNIVERSITY OF SCIENCE AND TECHNOLOGY
KUMASI2022-11
High School Diploma -
TSITO SENIOR HIGH TECHNICAL SCHOOL
VOLT REGION2014-06
Skills
- Project Management
- Site Safety
- Procurement Management
- Staff Management
- Problem-Solving
- Team Leadership
- Multitasking and Organization
- Site Inspection and Management
- Inventory Management
Affiliations
- singing
- soccer
- love hanging out with friends on leisure time
- i love helping kids with reading
Accomplishments
- best cashier
- best dispatch manager
- 2nd place in inter-school handball games
Languages
English
First Language
Ewe
Advanced (C1)
C1
Ga
Advanced (C1)
C1
References
References available upon request.
Timeline
Site Manager
ROYAL HOMES CONSTRUCTION
2024.01 - Current
Call Center Representative
CEQA FOODS AND BEVERAGES
2022.06 - 2024.01
Cashier
K2S NEWMA VENTURES
2018.05 - 2020.12
Bachelor of Science - Construction Management
KWAME NKRUMAH UNIVERSITY OF SCIENCE AND TECHNOLOGY
High School Diploma -
TSITO SENIOR HIGH TECHNICAL SCHOOL
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