Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
References
Extracurricular Activities
Hobbies and Interests
Timeline
Generic

Godslove Opoku Afriyie

Summary

I am an enthusiastic and dedicated professional with a strong background in customer service seeking to transition into a rewarding career as a cabin crew member. Skilled in delivering exceptional customer experiences, ensuring safety protocols, and working collaboratively in fast-paced environments.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Export Manager

Kodeas Family Link Co. Ltd
06.2015 - Current
  • Managed the financial performance of the company. This includes tracking and managing all costs, inventory, sales, company debts and obligations and other financial matters to ensure profitability and long-term growth
  • Prepare and review weekly, monthly, and annual performance reports as appropriate for management and the Board of Directors.
  • Negotiated and executed contracts on behalf of the company.
  • Developed and maintained relationships with customs brokers, freight forwarders, and customers.
  • Enhanced customer satisfaction by providing exceptional support and resolving issues promptly.

Sales Associate

I-Spread Beauty Enterprise
01.2015 - 06.2015
  • Assisted customers with product selection, offering detailed product knowledge and enhancing their shopping experience
  • Managed cash transactions and maintained a tidy and organized store environment
  • Recognized for exceptional customer feedback and sales performance.
  • Developed strong rapport with customers and created positive impression of business.

Manageress

Give Way Hotel
05.2013 - 12.2014
  • Monitors, coordinates, and supervises work at the hotel, is responsible for staff welfare, and acts as a liaison between the hotel and her stakeholders.
  • Resolved problems, improved operations, and provided exceptional service.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Gained extensive knowledge in data entry, analysis, and reporting.
  • Strengthened communication skills through regular interactions with others.

Customer Service Representative

Paul Wood Enterprise
06.2012 - 04.2013
  • Provided outstanding service to customers, handling inquiries, resolving issues, and ensuring a positive experience
  • Collaborated with team members to improve service efficiency and customer satisfaction
  • Received recognition for exceeding performance targets and maintaining a friendly and helpful demeanor.

Education

High School/WASSCE -

Afua Kobi Ampem Senior High School

Associate of Science in Business Administration -

University of the People
01.2023

Skills

  • Excellent Customer Service
  • Strong Communication Skills
  • Attention to Detail
  • Conflict Resolution
  • Team Collaboration
  • Cultural Sensitivity and Awareness
  • Computer Literate
  • Critical Thinking
  • Negotiation

Certification

First Aid Certification

Accomplishments

  • Customer Service Excellence Award
  • Employee of the Month for Outstanding Performance
  • Perfect Attendance Recognition

Languages

English
Bilingual or Proficient (C2)
Spanish
Elementary (A2)
Korean
Elementary (A2)

References

Ms. Mariam Opoku-Okrah

Business Owner

I-Spread Beauty Enterprise

Mobile: +233 242377523

Email: pillaroflove@outlook.com


Mr. Kwadwo Opoku

Managing Director

Kodeas Family Link Co. Ltd

Mobile: +233 244515036

Email: opokukwadwo960@gmail.com

Extracurricular Activities

1. Volunteer Work

  • Community Outreach Programs: Participated in local initiatives to improve access to education, healthcare, or women's rights.
  • Women's Empowerment Groups: Participated in workshops, seminars, and mentoring programs aimed at empowering women and girls.


2. Entrepreneurial Ventures

  • Small Business Initiatives: Started a small business by selling handmade crafts and clothing that promote Ghanaian culture.


3. Travel and Exploration Experienced

  • Developed cultural awareness and adaptability through exposure to diverse customs and traditions within Ghana, India, and Dubai.
  • Outdoor Adventure Groups: joining hiking clubs, nature conservation efforts, or exploring Ghana's diverse landscapes.

Hobbies and Interests

  • Reading
  • Event Planning and Management
  • Listening to Music
  • Cleaning
  • Passion for Travel
  • Experiencing Different Cultures
  • Cooking

Timeline

Export Manager

Kodeas Family Link Co. Ltd
06.2015 - Current

Sales Associate

I-Spread Beauty Enterprise
01.2015 - 06.2015

Manageress

Give Way Hotel
05.2013 - 12.2014

Customer Service Representative

Paul Wood Enterprise
06.2012 - 04.2013

High School/WASSCE -

Afua Kobi Ampem Senior High School

Associate of Science in Business Administration -

University of the People

Similar Profiles

CREATE PROFILE
Godslove Opoku Afriyie