Summary
Overview
Work History
Education
Skills
Timeline
Generic
Godfred Yeboah

Godfred Yeboah

Kumasi

Summary

Dynamic Social Media Content Creator with a proven track record at Mövenpick Ambassador Hotel, leveraging skills in audience engagement and social media strategy. Successfully developed promotional videos and collaborated with influencers, enhancing brand visibility and community interaction. Adept at visual storytelling, I foster relationships that drive customer satisfaction and loyalty.

Overview

8
8
years of professional experience

Work History

Social Media Content Creator

Self Employed
11.2022 - Current
  • Developed in-depth understanding of digital and mobile marketing practices and media.
  • Built, established and maintained relationships with sources.
  • Consulted with editors to shape story and eliminate any errors.

Bar Manager

Bell Boss Pub-Lapaz
06.2019 - 03.2020
  • Improved customer service rankings by resolving issues quickly and accurately.
  • Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.
  • Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Closed out cash register and prepared cashier report at close of business.
  • Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
  • Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing Number% improvement over prior onboarding process.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Implemented drink prep procedures, significantly reducing wasted stock.
  • Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
  • Oversaw food preparation and monitored safety protocols.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Maximized quality assurance by completing frequent line checks.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Purchased food and cultivated strong vendor relationships.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Developed unique events and special promotions to drive sales.
  • Monitored and adjusted pricing, discounts and promotions to maximize profitability.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.

Food and Beverage Server

Mövenpick Ambassador Hotel
09.2017 - 01.2019
  • Cleaned and set up tables to promptly seat guests and reduce wait times.
  • Greeted guests warmly to foster welcoming environment.
  • Entered orders accurately to produce finalized checks and attain correct payments from guests.
  • Addressed and handled customer complaints in polite and professional manner.
  • Adhered to health and safety standards while handling food and beverages.
  • Checked on guests throughout meal to attend to needs and provide great service.
  • Remained focused, calm and professional during peak rush hours.
  • Provided courteous, friendly service while multitasking in fast-paced environment.
  • Used point-of-sale systems and completed end-of-shift paperwork accurately.
  • Providing excellent customer service, successfully upselling relevant products and services for increased customer satisfaction.
  • Anticipated customer needs and responded accordingly to increase customer satisfaction.
  • Memorized dynamic menu options to accurately relay offerings to guests.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Served food and beverages promptly with focused attention to customer needs.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Education

Degree - Computer Information Systems

IPMC Training Institute
Accra,Ghana

Skills

  • Stock photography
  • Social media strategy
  • Google analytics
  • Influencer collaboration
  • Trending stories
  • Social justice advocacy
  • Promotional video development
  • Content production
  • Social media posting
  • Video editing
  • Research
  • Digital channel management
  • Community management
  • Social media and promotions
  • Social media marketing
  • Social media management
  • Audience engagement
  • Promotional video
  • Visual storytelling

Timeline

Social Media Content Creator

Self Employed
11.2022 - Current

Bar Manager

Bell Boss Pub-Lapaz
06.2019 - 03.2020

Food and Beverage Server

Mövenpick Ambassador Hotel
09.2017 - 01.2019

Degree - Computer Information Systems

IPMC Training Institute

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Godfred Yeboah