Godfred Kortsu
Accra, Lapaz,Ghana
Summary
A dedicated professional with expertise in regulatory compliance and ethical leadership, skilled in customer relationship management and effective communication. Demonstrates strong team collaboration abilities, ensuring seamless operations and fostering positive client interactions. Committed to advancing career goals by leveraging core competencies to drive organisational success.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work history
Branch manager
Cedi Crest Micro-Credit
Accra, Lapaz, Lapaz
2025.03 - Current
- Improved branch productivity by implementing efficient work schedules.
- Ensured branch met all regulatory requirements for safe operation.
- Fostered a positive work environment, improving overall team morale.
- Implemented new training programmes for improved staff performance.
- Access Credit Officers performances.
- Resolved customer complaints swiftly, maintaining company's reputation.
Credit officer
Cedi Crest Micro-Credit
Accra, Ashaiman, Ashaiman
2022.08 - 2025.02
- Collaborated with cross-functional teams, fostering a conducive work environment.
- Access clients business and propose an amount to help them grow in business.
- Maintained accurate documentation for accountability and future reference.
- Provided training sessions to new hires, enhancing overall team performance.
- Recover overdue
Insurance broker
RegencyNem Insurance Ghana
Esiama, Nzema-East
2016.08 - 2020.08
- Explained complex insurance concepts in simple, understandable language to clients.
- Collaborated effectively with colleagues on team projects, enhancing overall productivity.
- Ensured compliance with all relevant regulations during policy negotiation and sale processes.
- Interpreted complicated insurance documents, simplifying them for client understanding.
- Negotiated best possible terms for clients' contracts with underwriters for maximum benefit.
Education
Bachelor of Arts - Geography
University of Education, Winneba.
Winneba, Central Region 2017.10 - 2021.07
Skills
- Regulatory compliance expertise
- Ethical leadership
- Customer relationship management
- Effective communication
- Team training, problem-solving, branch management
Languages
English
Advanced
Affiliations
- Researching about new trends and Social Engagement.
References
References available upon request.
Timeline
Branch manager
Cedi Crest Micro-Credit
2025.03 - Current
Credit officer
Cedi Crest Micro-Credit
2022.08 - 2025.02
Bachelor of Arts - Geography
University of Education, Winneba.
2017.10 - 2021.07
Insurance broker
RegencyNem Insurance Ghana
2016.08 - 2020.08