Godfred Bonney
Accra
Summary
I consider myself to be a creative person, a team player, a goal getter, fast learner and a solution creator. I have developed these skills over the years of working in various units within Ecobank Ghana Ltd.
Overview
8
8
years of professional experience
Work History
Human Resource Officer
Ecobank Ghana
11.2010 - 02.2016
- Hired, onboarded, trained, screened and released interns,contract staff and national service personnel employees.
- Effectively managed the deployment of interns and contract staff to support the bank's operations.
- Ensured timely payment of all staff allowances, while also contributing to the implementation of transportation allowance for employees ineligible for fuel allowance.
- Supported timely reimbursement by ensuring the proper verification and processing of monthly medical claims from affiliated hospitals and medical centers.
- Conducted health screening and vetting of caterers and wait staff, ensuring adherence to hygienic standards by partnering with Accra Metropolitan Assembly health division to conduct surprise visitation of vendors work premises.
- Ensured alignment with bank's loan policy by thoroughly evaluating and processing staff loan applications for different categories such as Personal Loans, Educational loans, home improvement Loan, Car Loan, Mortgage Loan.
- Played a key role in designing loan forms with added clauses to safeguard the bank's interests during employee turnover.
Operations Officer
Ecobank Ghana
01.2009 - 03.2010
- Processed and balanced cash for ATMs, investigated and reversed wrongful customer debits.
- Internal and External funds transfer duties,salary processing for customers etc.
- Supervised movement of cash in and out of bank vault as a vault guard.
Customer Service Officer
Ecobank Ghana Ltd.
05.2008 - 01.2009
- Enhanced customer experience by efficiently and accurately managing customer account openings, addressing complaints, issuing ATM cards/PINs, and providing advisory services on products and services available.
Branch Control officer
Ecobank Ghana
07.2016
- Managed and supervised activities of 50+ bank branches across the country to ensure compliance with operational guidelines and drive organizational performance.
EPA/DVLA Collections
Ecobank Ghana
07.2016 - 2018
- Managed reconciliation of collections for EPA/DVLA at various DVLA collection points across the country, ensuring proper fund transfers.
Mobile Money/Digital Product development and testing partner
Ecobank Ghana
07.2016
- Played a key role in evaluating the effectiveness and functionality of new mobile and digital processes and products as a member of the bank’s team.
Mobile money branch operations supervision
Ecobank Ghana
07.2016
- Ensured branch compliance with set GL funding limits by offering technical support and supervisory oversight, resulting in clean GL and MOMO wallet with regulated excesses or differences.
Liaison between Telcos and Bank on mobile money operational issues
Ecobank Ghana
07.2016
- Optimized mobile business operations by effectively addressing and fulfilling contractual obligations with Telco partners to ensure sustainable growth.
Reconciliation of Mobile money accounts
Ecobank Ghana
07.2016
- Maintained ongoing oversight of the reconciliation process for Vodafone/Airteltigo mobile money accounts, swiftly addressing any failed transactions and ensuring customer satisfaction
Customer complaint resolution
Ecobank Ghana
07.2016
- Solving both internal and external customer complaints is an integral part of my daily duties. Swiftly resolving these concerns boosts customer satisfaction and instills trust in the product.
Unit transaction authorizer
Ecobank Ghana
07.2016
- Managed daily workflow of incoming authorization requests from multiple channels.
- Ensured compliance with applicable laws, regulations, policies, procedures, and internal controls.
Automation of manual processes
Ecobank Ghana
07.2016
- Achieved greater efficiency through the supervision of automating manual reconciliation procedures within my unit.
Education
MBA Human Resource Management -
Central University
07.2015
Ba. Political Science and History -
University Ghana Legon
05.2008
Skills
- Critical thinking
- Problem solving
- Product development
- Management
- Talent development
- Communication
- Interpersonal
- Team playing
- Negotiation
- Hard working
- Innovative
Key Skills And Abilities
- I Relish critical thinking that leads to problem solving.
- Product development and management.
- Digitization/Automation of manual tasks for greater efficiency
- Discovering, developing, and deploying talent.
- Ability to create a friendly work environment without losing sight of set target.
- Excellent communication and interpersonal skills with the ability to create effective professional relationships.
- Strong team playing skills.
- Experience of managing and leading people.
References
Available upon request.
Hobbies and Interests
- Tennis
- Soccer
- Song writing
- Reading
Affiliations
- Soccer,Tennis,Writing and producing music.
Languages
English
First Language
Timeline
Branch Control officer
Ecobank Ghana
07.2016
EPA/DVLA Collections
Ecobank Ghana
07.2016 - 2018
Mobile Money/Digital Product development and testing partner
Ecobank Ghana
07.2016
Mobile money branch operations supervision
Ecobank Ghana
07.2016
Liaison between Telcos and Bank on mobile money operational issues
Ecobank Ghana
07.2016
Reconciliation of Mobile money accounts
Ecobank Ghana
07.2016
Customer complaint resolution
Ecobank Ghana
07.2016
Unit transaction authorizer
Ecobank Ghana
07.2016
Automation of manual processes
Ecobank Ghana
07.2016
Human Resource Officer
Ecobank Ghana
11.2010 - 02.2016
Operations Officer
Ecobank Ghana
01.2009 - 03.2010
Customer Service Officer
Ecobank Ghana Ltd.
05.2008 - 01.2009
MBA Human Resource Management -
Central University
Ba. Political Science and History -
University Ghana Legon
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