Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Godfred Ainoo-Ansah

Godfred Ainoo-Ansah

Accra

Summary

Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Skilled in teaching new concepts and best practice strategies. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

11
11
years of professional experience

Work History

Supervisor

Consolidated Bank Ghana Ltd
08.2018 - Current
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Overseeing the daily functions of tellers and ensuring they render excellent customer service and demonstrate operational excellence.
  • Ensuring that the bank's policies and process flows are strictly adhered to by all tellers.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve tellers time management and increase productivity.
  • Evaluated tellers' performance and coached and trained to improve weak areas.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

Supervisor

UniBank Ghana Ltd
01.2017 - 08.2018
  • Achieved results by working with staff to meet established targets.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
  • Boosted team performance by developing customer service training materials and conducting service training.
  • Developed and implemented customer service policies to enhance satisfaction.

Bank Teller

UniBank Ghana Ltd
07.2016 - 01.2017
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Counted and packaged currency and coins.
  • Educated customers on use of banking website and mobile apps.
  • Sold and cross-sold bank products to new and existing customers.
  • Turned in excess cash to maintain drawer security.
  • Removed mutilated currency from circulation.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Served as primary point of contact for customers, providing assistance with account maintenance and transactions.

Volunteer Teacher

Compassion International, Ghana
04.2013 - 10.2016
  • Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
  • Supported student physical, mental, and social development using classroom games and activities.
  • Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
  • Participated in parent teacher conference to discuss developments of students and increase support.
  • Registered student progress and attendance on database to enable tracking history and maintain accurate records.
  • Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
  • Designed detailed learning plans for struggling students based on test, homework and assignment records.
  • Completed student progress reports mid-term to notify students and parents of strengths and areas of improvement.

Administrative Assistant

Kayab Maritime Co. Ltd
09.2012 - 03.2013
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Volunteered to help with special projects of varying degrees of complexity.

Education

Bachelor's Degree - Environmental Sciences

University of Cape Coast
Ghana
08.2012

Diploma - Project Management

Institute of Commercial Management, ICM
England (Online Prog.)
05.2011

WASSCE Certificate - Pure Science

Bompeh Senior High School
Takoradi, Ghana
07.2007

Skills

  • Operations Management
  • Staff Management
  • Policy Enforcement
  • Team Building
  • Staff Discipline
  • Goal-Oriented
  • Business Administration
  • Process Monitoring and Improvement

Languages

English
Twi
Fante

References

The HR

Consolidated Bank Ghana Ltd

(+233) 0302216000


Timeline

Supervisor

Consolidated Bank Ghana Ltd
08.2018 - Current

Supervisor

UniBank Ghana Ltd
01.2017 - 08.2018

Bank Teller

UniBank Ghana Ltd
07.2016 - 01.2017

Volunteer Teacher

Compassion International, Ghana
04.2013 - 10.2016

Administrative Assistant

Kayab Maritime Co. Ltd
09.2012 - 03.2013

Bachelor's Degree - Environmental Sciences

University of Cape Coast

Diploma - Project Management

Institute of Commercial Management, ICM

WASSCE Certificate - Pure Science

Bompeh Senior High School

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Godfred Ainoo-Ansah