Gloria Nora Bamfowaa
Accra
Summary
A highly trustworthy and ethical professional with a demonstrated track record in client relationship management, sales and leadership. Exceptional attention to detail, strong communication skills, and the ability to work both independently and collaboratively. Adept at research and analysis, with a commitment to excellence and creating a positive impact wherever I find myself.
Overview
6
6
years of professional experience
Work History
Client/HR Support
Talents In Africa/ Africa Skills Hub
09.2019 - 04.2022
- Provided support and counseling to staff members to deal with personal problems
- Initiated staff support group that promoted healthy work practices and boost mental health
- Managed organizational culture and improved communication across all cross-functional team which improved team bonding, productivity and morale.
- Generated client service report on client's feedback and made recommendations to management.
- Navigated remote hiring.
- Strategic business development and onboarding of new clients.
- Handled over 20 client calls and emails per day in timely manner
- Liaised with team members to resolve over 30 client complaints which increased client satisfaction and retention.
- Recruited and hired new employees when in demand.
- Conducted initial orientation to newly hired employee
Startup Founder
Maritime Digest Gh
04.2019 - Current
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.
- Supervising team members to effectively execute their various roles to meet company's goals.
- Proofreading, Plagiarism and fact-checking content created by teammates.
- Secured media partnership with Gulf of Guinea Maritime Institute for 2021 Blue Business Career and Business Expo fair for students.
- Oversaw divisional marketing, advertising and new product development
- Created succession plans to provide continuity of operations during leadership transitions
- Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities
- Cultivated company-wide culture of innovation and collaboration
- Represented organization at industry conferences and events
Ghana Consultant ( Contract)
GIIFT
05.2023 - 08.2023
- Collaborate with sales team and management to develop effective sales strategies and tactics.
- Identify target markets and potential clients to expand customer base.
- Conduct market research to identify emerging trends, customer preferences, and competitive offerings.
- Use research findings to refine sales strategies and product positioning
- Ensure all paperwork is accurate and complies with company policies
- Prepare and deliver compelling sales presentations and demonstrations to prospective clients.
- Regularly communicate with clients to provide updates,address concerns, and ensure their satisfaction.
- Monitor and report on sales performance against goals.
- Verified documents, submitted paperwork and managed onboarding process
Business Development Executive ( Part Timer)
Commonwealth Enterprise & Investment Council
03.2018 - 07.2022
- Researched and identified high value clients to advertise in varied publications, events and foreign stakeholders' events.
- Negotiated fees and contract management services for advertising services in newsletters and business magazines developed by organization.
- Office Administration duties, which included making client/product presentations, files, data entry, setting meetings and attended networking events.
- Developed reports for management on evolving client trends.
- Met quarterly sales targets through sales of company services.
- Assisted in-house team in development of new concepts for clients to invest in.
- Management of small team of client recruiters.
- Communicated directly with customers and partners to build strong business networks and relationships
- Established and maintained highly effective relationships with clients and industry partners to drive growth
Education
Bachelor of Science - Logistics Management
Regional & Shanghai Maritime University
Accra And Shanghai06.2014
Diploma - Communication Studies
Ghana Institute of Journalism
Accra07.2012
Skills
- Microsoft Office Suite (MS Word, PowerPoint, Excel, Access)
- Exceptional People skills
- Superior attention to detail
- Strong communication and interpersonal skills
- Leadership qualities
- Strong Negotiation abilities
- Researching and Analytical skills
- Resourceful Team player
- Ability to learn quickly and adapt to new environment
- Ability to work independently and under pressure
- Business Development
- Customer Relationship Management
- Talent Acquisition
- Business Development and Planning
- Team Leadership
- Entrepreneurial and Innovative
- Business Consulting
- Strategic Partnership
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Ghana Consultant ( Contract)
GIIFT
05.2023 - 08.2023
Client/HR Support
Talents In Africa/ Africa Skills Hub
09.2019 - 04.2022
Startup Founder
Maritime Digest Gh
04.2019 - Current
Business Development Executive ( Part Timer)
Commonwealth Enterprise & Investment Council
03.2018 - 07.2022
Bachelor of Science - Logistics Management
Regional & Shanghai Maritime University
Diploma - Communication Studies
Ghana Institute of Journalism
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