Gloria Awukubea Nartey
Koforidua
Summary
Dynamic customer service professional with extensive experience at Vinyo, adept at enhancing client retention through empathetic support and effective complaint handling. Proven ability to streamline processes and improve team performance, leveraging strong data management skills to elevate customer experiences and drive business growth.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Customer Service Support Agent
Vinyo
01.2025 - Current
- Monitored trends in customer complaints, identifying areas for improvement in both processes and employee training.
- Improved client retention rates by providing attentive support and timely follow-up on inquiries.
- Developed comprehensive understanding of company policies and procedures to effectively assist customers with diverse requests.
- Provided constructive feedback to colleagues, helping improve overall team performance while maintaining positive working relationships.
- Helped streamline repair processes and update procedures for support action consistency.
Virtual Assistant
Vinyo
09.2022 - 11.2024
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Set up virtual Zoom meetings, invited guests and disseminated agendas.
- Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
- Conferred with customers by telephone, chat or email to provide information.
- Maintained a well-organized database system for improved information accessibility in daily operations.
- Upheld the highest standard of confidentiality when handling sensitive information related to clients'' personal or business affairs.
- Improved team collaboration by organizing virtual meetings, preparing agendas, and taking accurate meeting minutes.
- Contributed to company growth by identifying business opportunities through lead generation activities on social media platforms.
Education
High School Diploma - Business
Anum Presbyterian Senior High
Koforidua, Ghana 09.2021
Skills
Patience maintenance
Call center experience
Complaint handling
Empathy display
Data management
Remote support
Customer service
Project management
Customer needs assessment
Timeline
Customer Service Support Agent
Vinyo
01.2025 - Current
Virtual Assistant
Vinyo
09.2022 - 11.2024
High School Diploma - Business
Anum Presbyterian Senior High