Gloria Arthur Zar
Takoradi,Western North
Summary
A resourceful professional with excellent communication skills and a proven ability to keep calm under pressure. Demonstrates strong problem-solving abilities and is adept at public speaking, effectively engaging audiences. Committed to leveraging these skills in a dynamic work environment to drive success and innovation.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
20
20
years of professional experience
4
4
years of post-secondary education
Work history
Self Employed - Commerce
Glozar Ventures
Takoradi, Eastern Region
11.2022 - Current
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Improved efficiency and productivity by acquiring new skills.
- Completed customer orders with speed and accuracy.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Applied positive customer service approach to increase satisfaction levels.
- Used Microsoft Word and other software tools to create documents and clear communications.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Oversaw daily operations to achieve high productivity levels.
Self Employed-
Glowpurple Micro credit Enterprise
Takoradi , Eastern Region
10.2018 - 10.2022
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Consistently arrived at work on time and ready to start immediately.
- Applied positive customer service approach to increase satisfaction levels.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
Bank branch manager
Energy Bank Gh Ltd
Takoradi, Western Region
06.2014 - 07.2018
- Maintained strict security protocols to safeguard sensitive client information.
- Monitored budgets carefully, maintaining fiscal responsibility of the branch.
- Achieved high staff retention with comprehensive training programmes.
- Streamlined banking procedures for improved customer service efficiency.
- Led team meetings for increased productivity and communication.
- Improved customer satisfaction by handling complaints promptly and efficiently.
- Developed new business relationships, enhancing bank's reputation in the community.
- Promoted cross-selling strategies to maximise product sales opportunities.
- Implemented cost-cutting measures, benefitting overall profitability of the branch.
- Coordinated staff schedules for optimal manpower utilisation during peak hours.
- Conducted performance reviews to boost employee morale and performance levels.
- Upheld highest standards of customer service, reflecting positively on the bank's image.
- Collaborated with other branches, promoting a unified company culture.
- Initiated community outreach activities, improving brand visibility locally.
- Coached banking service teams in providing exceptional customer care.
- Advised customers on suitable financial products to meet individualised needs and drive corporate revenue.
- Reported suspicious transactions and financial discrepancies to address potentially fraudulent activity.
- Recommended loan approvals and denials based on customer credit worthiness.
- Supervised branch operations to spur continuous improvements and enhance service delivery.
- Built customer bases through cold calling and referral conversions.
- Supported compliance with strict adherence to Bank Secrecy Act, Anti Money Laundering and OFAC regulations.
Customer Services Manager
Bank of Africa
Takoradi , Western Region
10.2006 - 05.2014
- Raised company reputation with high-quality customer care.
- Delivered exceptional service by addressing customer queries promptly.
- Oversaw daily operations, ensuring optimal performance.
- Fostered a supportive environment through active team management.
- Demonstrated leadership skills in managing diverse teams.
- Resolved complaints efficiently, fostering customer loyalty.
- Cultivated a productive work culture by encouraging teamwork.
Education
Bachelor of Management Studies - Management
University of Cape Coast
Cape Coast, Ghana 12.1999 - 06.2003
Skills
- Excellent Communication skills
- Keeping Calm under pressure
- Problem-solving ability
- Public speaking
- Resourceful in the work space
Affiliations
- Love to read and watch movies in my spare time. Also love people watching.
Timeline
Self Employed - Commerce
Glozar Ventures
11.2022 - Current
Self Employed-
Glowpurple Micro credit Enterprise
10.2018 - 10.2022
Bank branch manager
Energy Bank Gh Ltd
06.2014 - 07.2018
Customer Services Manager
Bank of Africa
10.2006 - 05.2014
Bachelor of Management Studies - Management
University of Cape Coast
12.1999 - 06.2003