Gloria Sarfo Ababio
Legon
Summary
Versatile professional holding a Bachelor’s Degree in Political Science and Information Studies from the University of Ghana. Strong track record in fostering customer loyalty through exceptional communication skills. Expertise in financial management, encompassing account handling, transactions, and card services. Focused on maintaining high professional standards and contributing to organizational success through proactive support.
Overview
11
11
years of professional experience
Work History
CLIENT ENAGEMENT OFFICER
GCB Bank PLC
Korle-Bu
07.2024 - Current
- Optimized payment order issuance and liquidation in response to customer inquiries.
- Processed deposits, withdrawals, and mobile payments for individuals and institutions.
- Ensured consistent daily balancing of ATM and G-Money accounts.
- Managed accurate payment processing for school fees and other remittances.
- Handled account openings, updates, and maintenance with precision.
- Supervised ATM operation at branch and off-site locations effectively.
- Executed salary processing and cheque book issuance in a timely manner.
- Facilitated internal and external fund transfer processes for clients.
Marketing Executive
Boafields Media Enterprise
ACCRA
01.2021 - 01.2024
- Fostered positive client relationships to enhance engagement.
- Actively sourced new clients for service offerings.
- Resolved customer complaints and concerns in a timely manner.
- Coordinated with colleagues to guarantee service and product excellence.
Bank Teller / Customer Service Representative
GCB Bank Ltd.
01.2019 - 01.2020
- Provided banking assistance to customers with deposits and payments.
- Gathered and analyzed financial data to support customer needs.
- Supported banking personnel in preparing and verifying bank documents.
- Verified loan documents and inspected customer credentials for accuracy.
- Developed individualized loan packages tailored to customer requirements.
- Promoted and cross-sold banking products to enhance customer engagement.
- Ensured compliance with security policies and banking guidelines.
Personal Assistant to Managing Director (MD)
Rising Eagle Ghana Limited
01.2015 - 01.2017
- Monitoring emails and responding when necessary in consultation with the MD.
- Preparing communications on behalf of the MD.
- Answering phone calls directed to the MD.
- Organizing travel, meetings and other itineraries.
- Taking notes and writing minutes during meetings.
- Conducting research for the MD when needed.
Customer Service and Maketing Representative
Surgimed Ghana Limited
ACCRA
01.2014 - 01.2015
- Ensured a positive company image by maintaining professionalism in all customer interactions.
- Effectively acknowledged and addressed customer complaints to improve satisfaction.
- Utilized various channels for clear communication with customers.
- Executed order processing and quotation requests with precision.
- Diligently maintained records of customer interactions, transactions, comments, and complaints.
- Offered feedback aimed at enhancing overall efficiency of customer service processes.
Education
Masters of Human Resource Management - HUMAN RESOURCE MANAGEMENT
Ghana Institute of Management And Public Administration
ACCRA CAMPUS11.2025
Bachelor of Arts - Political Science (Information Studies)
University of Ghana
LEGON01.2019
Certificate in Microsoft Office Application -
Dard Computer Training Institute
ACCRA KWABENYA01.2015
West Africa Senior High School Examination Certificate (WASSCE) - GENERAL ARTS
Sammo Senior High School
CAPECOAST01.2013
Basic Education Certificate Examination (BECE) -
Deyoungster’s International School
Adenta01.2009
Skills
- Computer literacy
- Verbal and written articulacy
- Professional discretion
- Efficient delivery
- Well-developed time management skills
- Strong organizational skills
Websites
References
References available upon request.
Timeline
CLIENT ENAGEMENT OFFICER
GCB Bank PLC
07.2024 - Current
Marketing Executive
Boafields Media Enterprise
01.2021 - 01.2024
Bank Teller / Customer Service Representative
GCB Bank Ltd.
01.2019 - 01.2020
Personal Assistant to Managing Director (MD)
Rising Eagle Ghana Limited
01.2015 - 01.2017
Customer Service and Maketing Representative
Surgimed Ghana Limited
01.2014 - 01.2015
Masters of Human Resource Management - HUMAN RESOURCE MANAGEMENT
Ghana Institute of Management And Public Administration
Bachelor of Arts - Political Science (Information Studies)
University of Ghana
Certificate in Microsoft Office Application -
Dard Computer Training Institute
West Africa Senior High School Examination Certificate (WASSCE) - GENERAL ARTS
Sammo Senior High School
Basic Education Certificate Examination (BECE) -
Deyoungster’s International School