Gloria Prah

• Registration of clients.
• Activating of cards to the various clinics.
• Managed patients records and data entry.
• Managed patient records and data entry.
• Responded to calls providing clear information on services and referrals.
• Assisted with patients insurance and verification details and collecting necessary documents.
• Collaborated with clinical staff to resolve scheduling and ensure smooth workflow.

• Client Service Corporate Unit
• Assisted clients with inquiries, providing accurate information and resolving issues efficiently.
• Managed client accounts, ensuring timely updates and maintaining comprehensive records.
• Collaborated with team members to enhance service delivery and improve client satisfaction.
• Adapted communication style to meet diverse client needs, fostering positive relationships.
• Conducted product demonstrations and provided technical support for clients as needed.
• Handled sensitive client information with discretion, ensuring confidentiality at all times.
• Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
• Managed incoming calls, providing prompt and accurate information to clients about products and services.
• Maintained accurate record-keeping with proactive attention to client information updates.

• Analyzed clinical trial data using statistical software to identify trends and outcomes.
• Collaborated with research teams to ensure data integrity and compliance with regulatory standards.
• Assisted in the preparation of reports summarizing findings for stakeholder review.
• Managed multiple competing priorities effectively, delivering high-quality deliverables within tight deadlines while maintaining accuracy and attention to detail.
• Calculated sample size requirements for clinical studies.
• Participated in external collaborations with academic institutions or industry partners, expanding the network and knowledge base for the biostatistics team.

Provided front-line support to clients, assisting with enquiries, registration, and service navigation.

• Maintained accurate client records and supported administrative workflows to ensure

smooth operations.

• Collaborated with healthcare teams to facilitate efficient service delivery and improve

client experience.

• Addressed client concerns professionally, ensuring timely resolution and follow-up.

• Ensured compliance with organizational standards, confidentiality rules, and customer

service guidelines.

• Assisted in training new staff in workflow procedures and equipment usage.