Overview
Work History
Education
Timeline
Bartender
Gloria Ogoe

Gloria Ogoe

Kumasi

Overview

5
5
years of professional experience

Work History

Catering and Hospitality Management

Vienna City Hotel and Restaurant
07.2019 - Current
  • Managed high-profile events, ensuring seamless execution and exceeding client expectations.
  • Analyzed event data to identify trends and make informed decisions on menu offerings, pricing strategies, and promotional tactics.
  • Assisted in designing visually appealing table settings and food displays that showcased the company''s commitment to quality and creativity.
  • Evaluated and adjusted staffing levels as needed to ensure efficient allocation of resources while maintaining a high standard of service delivery.
  • Achieved high levels of client retention by proactively addressing concerns and fostering open communication.

Bar Tender

Vienna City Hotel and Restaurant
Kumasi
07.2019 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.

Education

Bachelor Of Science - Catering And Hospitality Educ

University of Education Winneba-kumasi
Tanoso
07.2020

Timeline

Catering and Hospitality Management

Vienna City Hotel and Restaurant
07.2019 - Current

Bar Tender

Vienna City Hotel and Restaurant
07.2019 - Current

Bachelor Of Science - Catering And Hospitality Educ

University of Education Winneba-kumasi

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Gloria Ogoe