Gloria Ogoe
Kumasi
Overview
5
5
years of professional experience
Work History
Catering and Hospitality Management
Vienna City Hotel and Restaurant
07.2019 - Current
- Managed high-profile events, ensuring seamless execution and exceeding client expectations.
- Analyzed event data to identify trends and make informed decisions on menu offerings, pricing strategies, and promotional tactics.
- Assisted in designing visually appealing table settings and food displays that showcased the company''s commitment to quality and creativity.
- Evaluated and adjusted staffing levels as needed to ensure efficient allocation of resources while maintaining a high standard of service delivery.
- Achieved high levels of client retention by proactively addressing concerns and fostering open communication.
Bar Tender
Vienna City Hotel and Restaurant
07.2019 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Education
Bachelor Of Science - Catering And Hospitality Educ
University of Education Winneba-kumasi
Tanoso07.2020
Timeline
Catering and Hospitality Management
Vienna City Hotel and Restaurant
07.2019 - Current
Bar Tender
Vienna City Hotel and Restaurant
07.2019 - Current
Bachelor Of Science - Catering And Hospitality Educ
University of Education Winneba-kumasi