GLORIA HAGAN
TEMA
Summary
Highly professional Administrative Assistant Manager with 6 years of progressive work for multi-site company. Seasoned hands-on go-getter with versatility to communicate professionally and confidentially with top management and customers. Discerning people person gifted at productive working relationships with every corporate level.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Administrative Assistant Manager
ESTATE MASTERS LIMITED
TEMA
04.2018 - 07.2023
- Managed office supplies, prepared and submitted expense reports, and maintained accurate records.
- Organized meetings, travel arrangements, conferences, and events for staff members.
- Provided administrative support to executive management team by preparing agendas, presentations and meeting minutes.
- Answered incoming calls and emails in a timely manner while providing excellent customer service.
- Maintained filing systems of all documents related to department operations such as invoices, contracts, purchase orders and personnel files.
- Created reports on various topics including sales analysis, financial performance metrics and customer satisfaction surveys.
- Scheduled appointments for staff members with internal and external contacts.
- Compiled data from different sources into one centralized database system for easy access by other departments.
- Coordinated onboarding activities for new employees such as paperwork processing and orientation sessions.
- Developed procedures to ensure efficient operation of the office environment including ordering supplies and equipment maintenance.
- Developed communication plans to ensure consistent messaging across multiple channels including email campaigns, webinars and social media posts.
- Prepared monthly reports detailing progress on projects as well as upcoming tasks.
- Conducted research on potential vendors or suppliers to identify best quality services at competitive prices.
- Facilitated smooth inter-departmental coordination by maintaining up-to-date contact lists.
- Ensured compliance with applicable laws and regulations pertaining to employee benefits and payroll administration.
- Directed and oversaw office personnel activities.
- Developed administrative processes for review and approval by upper management and communicated and implemented new processes.
- Trained internal staff members on administrative processes, work instructions and procedures to facilitate consistent and seamless company operations.
- Monitored office inventory to maintain supply levels.
- Conducted staff performance evaluations to monitor progress and individual skills.
- Organized and maintained documents, files and records.
- Worked with management team to improve workflows and eliminate unnecessary tasks.
- Collaborated with other departmental leaders to establish organizational goals, strategic plans and objectives.
- Determined staffing requirements, interviewing, hiring and training new employees.
- Created and implemented administrative processes and procedures to prioritize job tasks and establish personnel responsibilities.
Secretary
NEIGHBORHOOD MICROFINANCE LIMITED
TEMA
01.2017 - 02.2018
- Provided administrative support to the office manager and other staff members.
- Organized and maintained executive calendars, including scheduling meetings, travel arrangements and conference calls.
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
- Greeted visitors in a professional manner and directed them to appropriate personnel or offices.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Sorted mail and distributed it to appropriate personnel or departments within the organization.
- Assisted with special projects or tasks related to departmental functions upon request.
Education
Bachelor of Commerce - Human Resources Management
University of Cape Coast – CoDE
TEMA10.2022
DIPLOMA - MANAGEMENT STUDIES
University of Cape Coast – CoDE
TEMAHigh School Diploma -
OUR LADY OF MERCY SENIOR HIGH
TEMASkills
- Business Correspondence
- Staff Scheduling
- Regulatory Compliance
- Schedule Management
- Supply Management
- Staff Management
- Administrative Management
- Event Coordination
- Policy Management
- Report Writing
- Data Entry
- Microsoft Office
- Customer Satisfaction Evaluation
Certification
Customer Service Excellence Training
By: JPCANN ASSOCIATION LIMITED
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Administrative Assistant Manager
ESTATE MASTERS LIMITED
04.2018 - 07.2023
Secretary
NEIGHBORHOOD MICROFINANCE LIMITED
01.2017 - 02.2018
Bachelor of Commerce - Human Resources Management
University of Cape Coast – CoDE
DIPLOMA - MANAGEMENT STUDIES
University of Cape Coast – CoDE
High School Diploma -
OUR LADY OF MERCY SENIOR HIGH
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