Gloria Frimpong
Accra
Summary
I am a dynamic and dedicated Waitress with a proven track record of delivering exceptional customer service, cultivating a motivated team attitude, and ensuring food safety. Possess advanced communication and teamwork skills, with a strong ability to multitask efficiently. Experienced in diverse hospitality settings, including high-volume restaurants and hotels. Committed to upholding the highest standards of efficiency and professionalism. Adept at creating a positive dining experience for patrons and contributing to a collaborative, health-conscious work environment. Aiming to leverage my skills and experience to provide top-notch service in a renowned establishment.
Hardworking waiter with several years of experience and solid background in food service field. Highly skilled at meeting needs of diverse customers while keeping calm and maintaining professionalism. History of delivering speedy service while working on feet for long periods of time and training incoming staff.
Overview
10
10
years of professional experience
Work History
Bar Back/ waitress
Enigma Sky lounge
05.2025 - Current
- Provided attentive service to guests in a high-energy lounge environment.
- Managed multiple tables and ensured timely delivery of food and beverages.
- Collaborated with kitchen staff to communicate special requests and dietary restrictions.
- Replenished beverages when necessary.
- Prepared and served a wide variety of cocktails and beverages.
- Managed bar inventory, ensuring stock levels met customer demands.
- Maintained cleanliness and organization of bar area throughout shifts.
- Handled cash transactions accurately during busy service periods.
- Developed signature cocktails to enhance the drink menu offerings.
- Performed opening and closing duties including restocking supplies.
Cashier/Waitress
Alisa Hotels
Accra
07.2022 - 04.2025
- Greeted customers in a friendly and professional manner
- Utilized sales techniques and strategies to build customer relationships and close sales, resulting in increase in sales
- Operated cash register, credit card machine, and other electronic equipment accurately and efficiently
- Assisted customers with locating items and providing product information
- Processed transactions accurately and efficiently, ensuring that all transactions were completed within the established time frame
- Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
- Processed customer transactions efficiently at Alisa Hotels' front desk.
Bar Waitress
Skemp Hospitality
Accra
08.2020 - 05.2022
- Maintained a clean and organized bar, ensuring compliance with health and safety regulations
- Improved the bar's efficiency by streamlining the ordering and delivery process
- Monitored cash flow and reconciled the bar's daily revenues and expenditures, resulting in decrease in losses
- Developed a bar-specific POS system that streamlined transactions and reduced wait times for customers
Housekeeper
Ibis Styles Hotels
Accra
09.2019 - 03.2020
- Assisted in the setup and breakdown of events, such as weddings and conferences
- Maintained a clean and organized work environment, resulting in improved efficiency and productivity
- Ensured the safety of guests and staff by adhering to all safety protocols and procedures
- Monitored and restocked supplies, such as soaps, towels, and linens, in all guest rooms
Kitchen Assistant
Vidae Cafe
Accra
06.2018 - 07.2019
- Prepared a variety of food items according to customer orders and recipes
- Developed and implemented food safety procedures to ensure safe food handling and storage
- Operated kitchen equipment such as ovens, fryers, and blenders according to safety guidelines
- Communicated effectively with kitchen staff to ensure proper coordination of tasks
- Worked collaboratively with kitchen staff to ensure a smooth workflow and timely service
Housekeeper
Movenpick Ambassadors Hotel
Accra
06.2015 - 09.2017
- Replaced linens and towels in rooms, ensuring that all rooms were stocked with the necessary amenities
- Completed special requests from guests in a timely manner, resulting in an increase in customer loyalty.
- Maintained good safety practices, such as using caution signs and warning guests about wet floors
- Ensured the safety of guests and staff by adhering to all safety protocols and procedures
- Maintained a clean and organized work environment, resulting in improved efficiency and productivity
- Monitored and restocked supplies, such as soaps, towels, and linens, in all guest rooms
Education
Diploma -
Global Institute Of Aviation
AccraCertificate -
Kibi Senior High Technical School
Skills
- Ability to Multitask
- Communication Skills
- Ability to Work in a Team
- Ability to Work Under Pressure
- Leadership
- Customer service
- Communication
- Teamwork
- Food safety
- Efficiency
- Hospitality experience
References
- Lennox Leckey Leckson, Alisa Hotels, +233595526741, l.leckey@alisahotels.com
- Micheal Boye Wellforce, Movenpick Ambassadors Hotels, +233248524823
- Kwadwo Asamani, Easily Agency Services, +233243552959, asamanikwadwo@gmail.com
Languages
English
Personal Information
Nationality: Ghanaian
Languages
English
Advanced
C1
Timeline
Bar Back/ waitress
Enigma Sky lounge
05.2025 - Current
Cashier/Waitress
Alisa Hotels
07.2022 - 04.2025
Bar Waitress
Skemp Hospitality
08.2020 - 05.2022
Housekeeper
Ibis Styles Hotels
09.2019 - 03.2020
Kitchen Assistant
Vidae Cafe
06.2018 - 07.2019
Housekeeper
Movenpick Ambassadors Hotel
06.2015 - 09.2017
Diploma -
Global Institute Of Aviation
Certificate -
Kibi Senior High Technical School