Glenn Quarshie
Tema
Summary
IT Support Engineer with extensive experience in hardware diagnostics, CCTV monitoring, and network security. Proficient in troubleshooting complex technical issues, configuring VPNs, and managing wireless networks to enhance system performance. Committed to leveraging technical expertise to optimize IT operations and improve efficiency in fast-paced environments.
Overview
2
2
years of professional experience
Work History
IT Support Engineer
Apex Health Insurance
Accra
08.2023 - 10.2025
- Provided technical support for employees using company software and hardware.
- Assisted in the installation and configuration of network systems.
- Performed troubleshooting to diagnose and resolve complex technical problems.
- Monitored server performance metrics to identify areas of improvement or optimization.
- Monitored surveillance feeds for suspicious activity and incidents.
- Conducted regular inspections of cameras and recording equipment.
- Monitored network traffic and analysed performance metrics regularly.
- Troubleshot connectivity issues and resolved technical problems promptly.
- Managed daily social media interactions with followers and customers.
- Conducted vulnerability assessments to identify potential security risks.
- Implemented firewalls, intrusion detection systems, and other security measures.
IT Support Engineer
Apextrustee
Accra
10.2023 - 11.2025
- Configured and maintained network infrastructure for optimal performance and reliability.
- Conducted vulnerability assessments to identify potential threats and weaknesses.
- Collaborated with IT teams to enhance system security measures and protocols.
- Monitored security systems for threats or unauthorized access attempts, and took necessary steps to address any potential issues.
- Audited networks and security systems to identify vulnerabilities.
IT Support Consultant (part-time)
Progress Savings And Loans
Accra
07.2024 - 11.2025
- Conducted remote diagnostics to identify and solve technical problems.
- Monitored system performance and reported potential issues to management.
- Collaborated with teams to implement IT solutions for operational efficiency.
- Assisted in troubleshooting network connectivity problems and system errors.
- Maintained inventory of IT equipment and ensured proper functioning of devices.
Education
Bachelor of Science - Computer Science
All Nation University
Koforidua01-2017
Certificate - Computer Networking And Hardware
IPMC
TEMA04-2016
Skills
- Remote diagnostics
- Network troubleshooting
- Surveillance monitoring
- Vulnerability assessments
- Video analytics
- Real-time analysis
- Software configuration
- System diagnostics
- Problem solving
- Network security
Timeline
IT Support Consultant (part-time)
Progress Savings And Loans
07.2024 - 11.2025
IT Support Engineer
Apextrustee
10.2023 - 11.2025
IT Support Engineer
Apex Health Insurance
08.2023 - 10.2025
Bachelor of Science - Computer Science
All Nation University
Certificate - Computer Networking And Hardware
IPMC