Gladys O. Tetteh
Accra
Summary
Proficient in operations management and performance tracking, with a strong focus on customer engagement strategies. Committed to enhancing service excellence through effective teamwork and strategic business development.
With over 10 years of experience leading business operations, commercial growth, stakeholder engagement, and organizational development across healthcare technology, telecommunications, fitness, and professional services sectors.
Demonstrated success in driving revenue growth, optimizing business processes, building high-performing teams, managing complex client relationships, and executing strategic initiatives that improve organizational performance. Experienced in leading cross-functional teams, developing scalable operational frameworks, and delivering sustainable business outcomes in dynamic and highly competitive environments.
Overview
2027
2027
years of professional experience
Work History
Customer Relations Manager/Sales Lead
Cassona Global Imaging
2023 - Current
- Analyzed customer insights and implemented feedback systems to enhance service excellence.
- Led interactive workshops focused on equipping staff with effective customer engagement strategies.
- Interpreted customer data to detect trends and implement strategies for increased satisfaction.
- Coordinated cross-departmental initiatives to streamline communication channels.
- Spearhead strategic business development and market expansion initiatives.
- Facilitated contract negotiations and managed client relationships to enhance business growth and client satisfaction.
- Oversaw and streamlined operational activities, ensuring effective equipment procurement, installation, customer support, and timely project delivery.
- Develop and implement sales and operational strategies aligned with organizational growth objectives.
- Compiled and presented executive reports to evaluate business performance against established KPIs.
- Coordinated efforts among healthcare institutions, government agencies, and international manufacturers to achieve objectives of large-scale projects.
- Strengthened organizational visibility and market positioning within Ghana's healthcare technology sector.
- Cultivated strategic partnerships and executed customer retention initiatives to support overall business growth.
Marketing Manager
EA Technologies Ltd
2018 - 2019
- Designed and launched comprehensive marketing initiatives, focusing on increasing brand presence and audience interaction.
- Evaluated market trends to uncover growth opportunities and guide strategic initiatives.
- Coordinated efforts with diverse teams to ensure marketing strategies effectively supported business goals.
- Managed digital marketing initiatives, optimizing content for SEO and user engagement.
- Led business development and operational activities.
- Analyzed market trends and developed targeted penetration strategies to maximize business opportunities.
- Coordinated client engagement initiatives and managed contract negotiations to ensure alignment with organizational goals.
- Implemented strategies for effective management of administrative and operational functions, driving improvements in organizational efficiency.
- Assisted leadership in executing key strategic initiatives to drive organizational success.
Sales/Marketing Executive
Pulse Fitness Ghana
2011 - 2013
- Developed targeted marketing campaigns to enhance brand visibility and drive customer engagement.
- Collaborated with sales team to identify market trends and consumer preferences.
- Leveraged CRM software to monitor leads and enhance client relationship management.
- Assisted in organizing promotional events to showcase products and services.
- Directed daily operational and commercial activities of the business.
- Developed and executed strategic marketing and membership growth initiatives.
- Spearheaded customer acquisition and retention initiatives to enhance brand loyalty.
- Oversaw cross-functional activities encompassing sales, customer service, and administration.
- Created performance metrics to effectively monitor and enhance organizational growth.
- Spearheaded organizational development from startup phase to over 500 active members, establishing company as a leading fitness brand in Ghana.
Sales Associate, Corporate Business Developmet
Vodafone Telecommunication Ghana
2011 - 2012
- Assisted customers in selecting products and services to meet their communication needs.
- Processed sales transactions accurately and efficiently using POS systems.
- Educated customers on new technologies and service plans, enhancing user experience.
- Collaborated with team members to achieve monthly sales targets consistently.
- Negotiated and finalized a significant partnership with Zoomlion Ghana, contributing to overall business growth and financial success.
Training Assistant( Graduate Internship)
Institute of Local Governance
2011.10 - 2011.12
- Assisted in developing training materials for local governance programs.
- Coordinated logistics for workshops and seminars, ensuring smooth execution.
- Supported trainers by managing participant registrations and communications.
- Conducted research on best practices in local governance training methodologies.
Teaching/Administrative Assistant
Office of the Head Department of Geography and Rural Dev't, KNUST
2010 - 2011
- Managed documentation and filing systems to ensure accurate record-keeping and retrieval.
- Assisted in the preparation of reports and documents for departmental administration.
- Provided administrative support by handling inquiries and directing them to appropriate personnel.
- Supported departmental operations and administration.
- Facilitated coordination of academic activities and documentation processes.
Education
Bachelor of Arts - Geography/Economics
Kwame Nkrumah University of Science And Technology(KNUST)
Kumasi2010-06
SSCE - General Arts
Accra Girls Secondary School
Accra/Ghana2005-08
Skills
- Strong work ethic
- CRM software proficiency
- Operations management
- Cross-functional teamwork
- Strategic planning
- Process improvement
- Compliance management
- Performance management
- Cross-functional collaboration
- Corporate communications
- Financial management
- Organizational development
Timeline
Training Assistant( Graduate Internship)
Institute of Local Governance
2011.10 - 2011.12
Customer Relations Manager/Sales Lead
Cassona Global Imaging
2023 - Current
Marketing Manager
EA Technologies Ltd
2018 - 2019
Sales/Marketing Executive
Pulse Fitness Ghana
2011 - 2013
Sales Associate, Corporate Business Developmet
Vodafone Telecommunication Ghana
2011 - 2012
Teaching/Administrative Assistant
Office of the Head Department of Geography and Rural Dev't, KNUST
2010 - 2011
Bachelor of Arts - Geography/Economics
Kwame Nkrumah University of Science And Technology(KNUST)
SSCE - General Arts
Accra Girls Secondary School