GLADYS EFUA OWUSU
Accra,Ghana
Summary
A highly skilled professional with expertise in technical and analytical domains, complemented by clear communication and multilingual abilities. Demonstrates proficiency in team collaboration, fund transfer knowledge, and ATM card processing, alongside computer proficiency in MS Office. Offers valuable banking product advice, aiming to leverage these competencies towards advancing career goals within the financial sector.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Overview
10
10
years of professional experience
Work history
Tax revenue officer
Ghana Revenue Authority
Accra, Ghana
01.2019 - Current
- Served under Compliance, Enforcement and Debt Management (CEDM)
- Served under Audit Department
- Served under Taxpayer Services (TPS)
- Correspondence management
- Lodged and filed Company Return of Income.
- Compiling company statement of estimated tax payable.
- Preparing audit work papers
- Boosted team productivity with efficient task delegation strategies.
- Managed high-profile corporate accounts, ensuring timely payment of due taxes.
- Compiled thorough reports on collected revenues, aiding in decision-making processes at higher levels.
National Service Personnel
GCB Bank Ltd
Accra, Ghana
09.2016 - 08.2017
- Responsible for processing ATM cards, checking of balance for customers.
- Provide advice and interpretation of banking products.
- Journal entries for salaries and transfer of funds.
- Registering customers for electronic banking services.
- Issuing counter cheques and verifying of identification cards via G VIVE before withdrawal is made over the counter.
- I played the role of a teller for two days (receiving deposits from customers)
- Customer service representative; I was able to sell most of the bank's products to customers through effective communication.
- I worked on about 200 ATM cards within this period.
- Managed high volume of inbound calls for quick resolution of customer issues.
- Handled returns and exchanges efficiently maintaining high levels of customer satisfaction.
- Provided top-notch support for increased customer satisfaction.
- Assisted customers in making informed decisions by providing detailed product information.
Personal Banking Unit (Attachment)
National Investment Bank (NIB)
Accra, Ghana
07.2015 - 09.2015
- Aiding customers in opening an account.
- Registering of new cheque books and savings withdrawal books in the appropriate books.
- Facilitated smooth operations within the department through organised file management and data entry tasks.
- Ensured timely project completion for customer satisfaction.
- Provided valuable support for successful company events and meetings.
Education
Bachelor of Science - Banking and Finance
University of Professional Studies Accra
Accra, Greater Accra Region/ Ghana 09.2012 - 08.2016
Institute of Chartered Accountants
01.2019 -
West Africa Senior School Certificate Examination (WASSCE) - Business
OLA Senior High School
Ho 09.2009 - 05.2012
Skills
- Clear communication skills
- Technical and analytical expertise
- Team collaboration
- Fund transfer knowledge
- ATM card processing
- Computer proficiency in MS Office
- Multilingual communication skills
- Banking product advice
REFEREE
- Odei, Thomas, Branch Manager, +233 24414 3377, GCB Ltd. Tema Main, Tema
- Alex, Kumi, Audit Head, +233 24341 1318, Ghana Revenue Authority
- Selorm Victor, Kportei, Supervisor, +233 24345 7617, Ghana Revenue Authority
INTERESTS
Reading on a wide range of topics, Cooking
PERSONAL QUALITIES
- Have strong communication and interpersonal skills with a demonstrated aptitude for winning and managing client relationships.
- Capable of working in a team and/or alone with little or no supervision.
- Demonstrate an exceptional ability to handle multiple tasks. Excellent organizational and time management skills.
Languages
English
Native
Affiliations
- Finding new customers
- Importation
Timeline
Tax revenue officer
Ghana Revenue Authority
01.2019 - Current
Institute of Chartered Accountants
01.2019 -
National Service Personnel
GCB Bank Ltd
09.2016 - 08.2017
Personal Banking Unit (Attachment)
National Investment Bank (NIB)
07.2015 - 09.2015
Bachelor of Science - Banking and Finance
University of Professional Studies Accra
09.2012 - 08.2016
West Africa Senior School Certificate Examination (WASSCE) - Business
OLA Senior High School
09.2009 - 05.2012