Gladys Owusu-Nketia

• Participated in continuous professional development activities, staying informed about advances in medical laboratory technology and techniques.
• Collaborated with interdisciplinary teams to optimize patient outcomes through accurate lab results.
• Collaborated with other departments within the hospital setting, promoting an integrated approach towards healthcare provision among cross-functional teams working together toward common goals.
• Served as a key resource person for junior staff members, sharing knowledge and expertise to enhance overall team performance while fostering a positive work atmosphere conducive to professional growth opportunities.
• Performed routine maintenance on laboratory instruments, ensuring optimal functionality at all times for accurate test results generation purposes.
• Provided excellent customer service to both internal colleagues and external clients, facilitating smooth communication channels between all stakeholders involved in patient care delivery processes.
• Improved laboratory efficiency by streamlining workflows and implementing new processes.
• Reduced errors in sample processing by implementing a thorough quality control program.
• Consistently met deadlines for completing assigned tasks without compromising on quality standards set forth by regulatory bodies overseeing operations within clinical laboratories environments.
• Enhanced patient care with timely and accurate laboratory results.

• Established positive relationships with customers and other staff members.
• Responded sensitively and competently to service customers with diverse cultural backgrounds.
• Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
• Trained new employees on company policies and procedures, contributing to a cohesive team atmosphere and improved overall performance.
• Assisted with onboarding new staff members, providing orientation and support.
• Participated in team-building activities to foster teamwork and collaboration.

• Trained and motivated employees to perform daily business functions.
• Boosted revenue by identifying new business opportunities and diversifying product offerings.
• Participation in skills training,Business and empowerment programs.

1st Runner Up in Beauty and innovation climax Pageantry.

• Member of chaplaincy Board