Gladys Kyerewaa Agyeman
Executive Assistant
Adenta,Accra
Summary
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion. Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects. Driven and resourceful administrative professional with 7 years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments. Executive Assistant skilled at offering high-level administrative support to senior-level staff. Expert in travel management, expense tracking and schedule coordination. Expertly assists executive team using exceptional communication and organizational skills. Dedicated Executive Assistant with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy. Detail-oriented administrative professional with superb people-skills and public relations experience. Business-savvy with excellent decision-making skills. Experienced Executive Secretary provides comprehensive administrative support to upper level team. Adept at managing calendars, preparing reports and coordinating meetings. Demonstrates excellent customer service, problem-solving, and communication skills. Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes. Proactive with demonstrated experience providing high-level administrative support to companies. Demonstrates superior communication and problem-solving abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Executive Assistant position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Executive Assistant
The Church Of Pentecost Headquarters
03.2017 - Current
- Responded to emails and other correspondence, facilitating positive communication for enhanced business processes
- Made travel arrangements and booked accommodation for executives
- Scheduled meetings, conferences and appointments
- Collaborated with admin teams, human resources and finance department on special projects
- Planned boss' itinerary for the year
- Attended meetings on behalf of executives, taking notes and recording minutes
- Kept files organised and up-to-date for accurate record-keeping purposes
- Kept executives informed of upcoming commitments and responsibilities
- Answered phones and took messages or routed calls to correct people
- Opened, sorted and distributed incoming mail, emails and faxes
- Booked flights and hotels for domestic and international meetings
- Coordinated events and conferences, offering support with set-up and resources to guarantee smooth operations
- Coordinated events by managing budget, logistics and event support
- Organised master calendar of appointments, operational targets and projects
- Drafted documents and reports for management review
- Welcomed arriving visitors and directed to appropriate meeting rooms
- Maintained databases and filing systems to boost team efficiency
- Screened incoming phone calls and relayed detailed messages
- Documented conferences, meetings and appointments with verbatim reports
- Prioritised critical items in leadership calendars and adjusted schedules to accommodate them
- Researched and compiled data to prepare documents for directors to present during meetings
- Photocopied and printed presentations and reports for meetings
- Sourced and ordered office supplies within allocated budget
- Created expense reports with matching receipts
- Arranged supplies, documents and spaces for meetings
- Prioritised incoming communications to filter out basic requests and minimise disruptions
- Filed and retrieved corporate records, documents and reports
- Prepared professional business correspondence on behalf of senior staff and organisation
- Wrote business correspondence and technical letters
- Collated information from staff required to resolve customer queries and complaints
- Prepared expense reports to monitor staff and business spending
- Evaluated data and communicated reports to improve strategy planning
- Drafted contracts and purchase orders for team
- Fielded calls and resolved general queries to limit pressure on management.
- Answered high volume of phone calls and email inquiries.
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
- Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
- Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
- Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
- Improved office efficiency by implementing new filing systems and document management processes.
- Assisted in the development of company policies and procedures, contributing to a more organized work environment.
- Aided in the recruitment process by screening resumes, scheduling interviews, and assisting with candidate selection.
- Collaborated on special projects to improve overall business operations within the organization efficiently.
- Delivered exceptional organizational support enabling executive focus on high-level strategic initiatives fostering company growth.
- Contributed to budget management by monitoring expenses and providing detailed expenditure reports regularly.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Proactively identified areas requiring attention or improvement aligning priorities effectively in line with executive preferences.
- Used advanced software to prepare documents, reports, and presentations.
- Facilitated training and onboarding for incoming office staff.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Developed strong relationships with vendors leading to improved contract terms resulting in cost savings for the company.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Conducted research and analyzed data to provide detailed reports on various business topics.
- Handled payroll processing tasks accurately while maintaining strict adherence to deadlines for timely payments.
- Transcribed meeting minutes to support sales, business development and senior management teams.
- Developed and maintained automated alert systems for important deadlines.
- Implemented time-saving solutions that significantly reduced meeting preparation times through efficient resource allocation.
- Filed paperwork and organized computer-based information.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Worked with senior management to initiate new projects and assist in various processes.
- Updated and maintained confidential databases and records.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Took notes and dictation at meetings.
- Volunteered to help with special projects of varying degrees of complexity.
- Coordinated events and worked on ad hoc projects.
- Upheld strict timetables by maintaining accurate, balanced calendars.
- Created and managed office systems to efficiently deal with documentation.
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
- Screened personal and business calls and directed to appropriate party.
- Wrote reports, executive summaries and newsletters.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Promoted team productivity by keeping supplies organized and well-stocked.
- Led staff and vendors in providing high level of service for owner and guests.
- Used QuickBooks to produce monthly invoices, reports, and other deliverables.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Organized and coordinated conferences and monthly meetings.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Handled confidential and sensitive information with discretion and tact.
Teller
Ghana Commercial Bank
08.2009 - 12.2010
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
- Educated customers on use of banking website and mobile apps.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Followed up on customer complaints and provided solutions to enhance customer satisfaction.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
- Monitored and reported suspicious activity in line with bank security policies.
- Maintained accurate records of customer transactions in line with bank procedures.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Provided training to new tellers on bank procedures, systems, and customer service best practices.
- Handled complex transactions such as wire transfers or foreign currency exchanges with accuracy and efficiency.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Collaborated effectively with other departments as needed to resolve outstanding issues or complete complex tasks for customers.
- Assisted with training of new tellers on policies and procedures.
- Enhanced branch security through vigilant monitoring of suspicious activities and timely reporting to supervisors.
- Conducted regular self-assessments of performance to identify areas for growth or improvement within the role of a Teller.
- Played an active role in community events and initiatives on behalf of the bank, promoting our commitment to local engagement.
- Prepared reports on daily transactions for management review, highlighting areas for improvement or notable accomplishments.
- Maintained friendly and professional customer interactions.
- Assisted customers with banking needs and inquiries.
- Executed wire transfers, stop payments and account transfers.
- Handled various accounting transactions.
- Counted, verified and handled bank deposits and armored car transactions.
- Referred customers to other banking departments for specialized services.
- Monitored and verified suspicious activity on customer accounts.
- Cross-sold credit cards, loans and other bank products.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Educated customers on online banking and mobile banking applications.
- Arranged monies received in cash boxes and coin dispensers according to denomination.
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
- Processed applications for new accounts.
- Received loan and utility payments, sending funds to correct destinations.
- Established rapport with new clients to increase satisfaction and loyalty.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Trained new hires on customer service policies and procedures.
- Calculated fees due, interest and change for customer transactions.
- Generated monthly reports on customer activity and customer feedback.
- Wrote and distributed customer correspondence.
Education
MBA - Corporate Governance
UNIVERSITY OF PROFESSIONAL STUDIES
Accra, Ghana08.2020
Skills
- Communication skills
- Problem-solving
- Leadership
- Team building
- Office administration
- Travel coordination
- Efficient under pressure
- Microsoft Office proficiency
- Prioritisation and time management
- Appointment scheduling
- Meeting support
- Confidentiality understanding
- Dedicated team player
- Excel proficiency
- Meticulous attention to detail
- Incoming and outgoing mail management
- Results-orientated
- Proofreading and editing
- Professional correspondence
- Business correspondence
- Conflict management
- Accurate data entry
- Letter writing
- Proper phone etiquette
- Social media knowledge
- Staff relations
- Expense reporting
- Managing purchasing activities
- Employee management
- Filing experience
- Inter-office communications
- Thorough minute-keeping
- Developing presentations
- Report writing
- Sorting and labelling
- Database maintenance
- Risk management
- Human resource laws knowledge
- Bookkeeping
- Technologically savvy
- Vendor relations skills
- Document transcription
- Employee training and development
- Grammar expertise
- Supply ordering
- Office Management
- Strong Problem Solver
- Schedule & calendar planning
- Office Administration
- Petty cash management
- Report analysis
- Briefing note management
- Executive Support
- Administrative Support
- Friendly, Positive Attitude
- Attention to Detail
- Flexible and Adaptable
- Multitasking
- Critical Thinking
- Active Listening
- Decision-Making
- Verbal Communication
Education Summary
- UNIVERSITY OF PROFEESSIONAL STUDIES, ACCRA, GREATER ACCRA REGION, Master of Business Administration, Corporate Governance, 2018-2020
- UNIVERSITY OF PROFESSIONAL STUDIES, ACCRA, GREATER ACCRA REGION, BACHELOR OF BUSINESS ADMINISTRATION, HUMAN RESOURCE MANAGEMENT, 2005-2009
Personal Information
- Nationality: Ghanaian
- Driving License: GLA-01041981-82153
Timeline
Executive Assistant
The Church Of Pentecost Headquarters
03.2017 - Current
Teller
Ghana Commercial Bank
08.2009 - 12.2010
MBA - Corporate Governance
UNIVERSITY OF PROFESSIONAL STUDIES
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