Gladys KWARTENG

Driving long-term, sustainable growth for the company by strengthening client relationships, delivering exceptional service, and ensuring clients' business needs are met in a proactive and efficient manner.

• Performance tracking: monitoring key metrics such as client satisfaction, revenue growth, retention, and ensuring targets are met.
• Business development: planning a strategic roadmap, both commercial and product-related, to ensure growth of revenue.
• Negotiating contracts to maintain current revenue streams and secure new opportunities.
• Collaboration: liaising between customers and cross-functional internal teams to ensure the timely and successful delivery of our payment solutions according to customer needs.
• Leading regular customer meetings (online or onsite) to understand requirements and deliver customised solutions.
• Participating in trade shows, conferences, and networking events to represent the company.

• Performance tracking: monitoring key metrics such as client satisfaction, revenue growth, retention, and ensuring targets are met.
• Managed projects involving complex work streams and cross-functional collaboration (internally and externally).
• Participated in trade shows, conferences, and networking events to represent the company and attract new business.

• Identified and drove growth opportunities by building strategic partnerships, acquiring new clients, and expanding business with existing customers.
• Portfolio management: acted as the primary point of contact, generating and converting new leads, onboarding new merchants, account management, upselling, and cross-selling.
• Special project: Project Manager for the sponsorship of the PokerStars European Poker Tour Season 8 and 10. Built a network of potential client and grew revenue with new clients, VIPs, agents, and journalists/bloggers attending the EPT event.

• Developed and maintained strong relationships with current and prospective VIP clients to ensure the satisfaction of their needs.
• Identified and pursued upselling and cross-selling opportunities within the existing client base.
• Offered bespoke services such as exclusive offers, events, and experiences to enhance client lifetime value and loyalty

• Developed and maintained strong, long-term relationships with VIP clients across all products (Sportsbook, Poker, and Casino).
• Offered bespoke services such as exclusive offers, promotional campaigns, events, and experiences.
• Event and press management during the Unibet Open (poker tour).
• CRM and translation for Unibet and MariaBingo websites (content, newsletter, promotion, live poker event...)