Gilder Opoku Amaniapong
Teshie Tsibuloo
Summary
Dynamic and results-driven professional with experience at Ison Experience Ghana, excelling in customer support and proficient in Microsoft Office Suite and experienced with customer interactions, effective communication, and problem-solving. Utilizes active listening and empathy to address customer concerns. Track record of maintaining calm and commitment to enhancing customer satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Education
BBA - Business Administration
University of Education,winneba
Tamale 09.2020
Diploma - Adult Education
University of Ghana,
Greater Accra 07.2017
Work History
Call Center Representative
Ison Experience Ghana
07.2025 - Current
- Utilized call center software to log interactions and track customer feedback.
- Assisted customers with inquiries, providing accurate information and resolving issues efficiently.
- Maintained up-to-date knowledge of products and services for effective customer support.
- Reduced call waiting times through efficient handling of inbound calls and effective problem-solving skills.
- Handled escalated calls professionally, working collaboratively with supervisors when necessary for resolution.
- Educated customers about billing, payment processing and support policies and procedures.
Administrative Assistant
Sawla Girl's Vocational Institute
09.2022 - 06.2025
- Assisted in preparing reports and presentations using Microsoft Office Suite tools.
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Skills
- Problem-solving skills
- Microsoft office
- Administrative and office support
- De-escalation techniques
Certification
Virtual Assistant, ALX Ghana
Languages
English
Bilingual or Proficient (C2)
Akan
Advanced (C1)
Ga
Advanced (C1)
Timeline
Call Center Representative
Ison Experience Ghana
07.2025 - Current
Administrative Assistant
Sawla Girl's Vocational Institute
09.2022 - 06.2025
BBA - Business Administration
University of Education,winneba
Diploma - Adult Education
University of Ghana,