GILBERT EDEM KUMASSAH

• Collaborating with engineering and development teams to evaluate and identify optimal cloud solutions
• Modifying and improving existing systems
• Educating teams on the implementation of new cloud technologies and initiatives
• Designing, developing and deploying modular cloud-based systems
• Developing and maintaining cloud solutions in accordance with best practices
• Ensuring efficient functioning of data storage and processing functions in accordance with company security policies and best practices in cloud security
• Identifying, analyzing, and resolving infrastructure vulnerabilities and application deployment issues
• Regularly reviewing existing systems and making recommendations for improvements
• Interacting with clients, providing cloud support, and making recommendations based on client needs.

• Keep backups of all crucial data
• Ensure data security
• Perform routine maintenance
• Respond to and troubleshoot employee issues
• Install new equipment and software

• Responsibility for Security
• Troubleshooting any reported problems
• Ensuring that the network infrastructure is up and running
• Managing Active Directory and Exchange Server
• Configuration and set-up of all new server systems required internally for the company's activities
• Perform routine audits of systems and software
• Firewall administration and overall responsibility for company IT security
• Administration of Email servers for company-wide email
• Provide telephone and desktop support to internal users
• User account administration, i.e., account creation and management and password Resets on
• Active Directory

• Running regular checks on network and data security
• Identifying and acting on opportunities to improve and update software and systems
• Developing and implementing IT policy and best practice guides for the organization
• Designing training programs and workshops for staff
• Conducting regular system audits
• Running and sharing regular operation system reports with senior staff
• Managing and reporting on allocation of IT budget
• Interpret data, analyze results using statistical techniques and provide ongoing reports
• Develop and implement databases, data collection systems, data analytics and other strategies that optimize statistical efficiency and quality
• Acquire data from primary or secondary data sources and maintain databases/data systems
• Identify, analyze, and interpret trends or patterns in complex data sets
• Filter and “clean” data by reviewing computer reports, printouts, and performance indicators to locate and correct code problems
• Work with management to prioritize business and information needs
• In charge of Generating Report for Various Department for Meeting

• Installing and configuring computer hardware, software, systems, networks, printers, and scanners
• Monitoring and maintaining computer systems and network
• Responding in a timely manner to service issues and requests
• Providing technical support across the company (this may be in person or over the phone
• Remote)
• Testing new technology
• Possibly training junior staff
• Setting up new users and giving them access to the intranet
• Managing and maintaining for all Servers
• Operating the firewall for the organization
• Monitoring the internet connection for security risks
• Employing the latest security protocols

POLYTANKS, POLYSACKS, POLY PRODUCTS, POLY KRAFTSOMOVISION, SOMOTEX, UNIWELL, KFC FOOD

• Designed and implemented hardware and software solutions to minimise downtime.
• Diagnosed, troubleshot and resolved system issues to minimise user downtime.
• Implemented frequent system backup and recovery practices to reduce data loss.
• Completed company system upgrade to increase end-user efficiency.
• Supported development of remote working hardware and software combined solutions.
• Educated employees on cybersecurity best practices to reduce number of cyber incidents.
• Conducted IT onboarding of new starters and IT off-boarding of leavers.
• Closed tickets daily with 100% customer satisfaction.
• Performed regular system evaluations, making improvement recommendations to streamline processes and decrease operating costs.