GILBERT ELEKWA
Accra
Summary
Experienced and certified IT Professional with over 9 years of progressive experience in IT infrastructure, system administration, cybersecurity, print management, and technical support. Adept at leading IT operations, managing Active Directory environments, implementing secure network systems, and deploying enterprise-level solutions across diverse organizations. Proven success in project leadership, cost-effective technology deployments, and hands-on problem solving. Recognized for strong analytical skills, a proactive leadership style, and a commitment to continuous learning and innovation
Overview
19
19
years of professional experience
1
1
Certification
Work History
IT Support and Maintainence Specialist
Docutech Ghana Limited
06.2024 - Current
- Connecting and solving issues remotely using Dameware mini remote-control software
- Installation, configuration of Kofax control suite on Physical/Virtual Servers to manage secure print, scan and photocopying on Xerox printers.
- Adding users to Active directory using PowerShell
- Troubleshooting and solving problems related to Software, Hardware and Network.
- Using PowerShell to add printers on Users PC/Laptops
- Using PowerShell to get Event logs on Servers
- Using Command prompt to install software’s Physically/Remotely on Users PC/Laptops
- Installing and configuring printer drivers on MacBooks
- Repair Desktop computers, laptops printers, requesting consumables for printers and replacement of toner cartridges.
IT Systems Administrator
Ultimate Supplies Limited
07.2014 - 05.2024
- Manage Active directory, network and security systems.
- Install new computers for staff and provide the needed software.
- Provide supports I.T for staff.
- Manage security systems and CCTV.
- Handle annual budget and ensure cost effectiveness for the IT department.
- Provide network security for network systems.
- Manages and coordinates all IT-related matters including data, wireless communications, mobile technology, telephony, security, and computer hardware and software.
- Trouble-shoots and solves problems related to hardware, software, and network problems.
- Major Accomplishment at Ultimate supplies Limited.
- Team lead to implement papercut print management software for Meridian Port Services (MPS), Tema(2021).
- Team Lead to implement SafeQ6 print management software for African mining Services(2020).
- Setting up SuiteCRM to help with the marketing and sales team with reports and monitoring(2019).
- Set up Wi-Fi for both staff and guest, and managing the systems with Untangle(2017).
- Setup an active directory for the company and manage it effectively(2017).
- Introduce attendance management system.
- Introduce, install, configure and manage print management software.
Network Systems Administrator
Data Source Company Limited
02.2010 - 05.2014
- Installing and providing maintenance service to clients.
- Providing support to computer systems.
- Repairing hardware components of personal computers, laptops, and printers.
- Providing training to clients' employees on handling basic hardware problems.
- Providing upgrade service to all computer platforms.
- Provide internet access (Wi-Fi) to student and staff.
- Oversaw implementation and application of SaaS tools across entire company system.
- Deployed antivirus and security solutions throughout entire system network.
Technician/Field Engineer
Nyani and CO. Company Limited
01.2006 - 01.2010
- Installation, maintenance and repair of Kyocera photocopiers, printers and duplicating Machines (Risographs RZ, RN, CR, DX, DD Models) Configuring Printers and Photocopiers Via network / usb cabling
- Scan to folder configuration and Email
- Installation and repairs of Risograph duplication machines
Education
Bachelor of Science - Information Technology
BlueCrest University College
Accra, Ghana01.2015
Diploma - Office Machines Servicing Technician
Accra Technical Training Centre
Accra, Ghana01.2006
SSCE -
Christian Methodist Sec. School
Accra, Ghana01.2002
Skills
- System Administration: PowerShell scripting,
- Networking & Security: Azure AD, AWS EC2, Sophos/PfSense/Untangle firewalls,
- Customer relations
- Analytical thinking
- Cloud & Virtualization: Microsoft Azure (AZ-104), Azure Security (AZ-500), AWS (EFS, DynamoDB), Virtualization using VMware
- Proficient in 365 Microsoft office Application
- Print & Device Management:
- Hardware & Maintenance:
- Streamline SLNX
- PHP Web Design
- Azure active Directory and Networking
- AWS Cloud Computing (EC2, DynamoDB, EFS)
- Installation and Maintenace of CCTV accessories
Certification
- BSc Information Technology.
- CompTIA Security +
- Juniper Networks Certified Associate Security (JNCIA-SEC)
- ISO/IEC 27001 Information Security Associate
- CyberArk Certified Trustee
- ICSI: NCSS Certified Network Security Specialist
- Microsoft Certified Training (MCT)
- Microsoft Azure Administrator (AZ-104)
- Microsoft Certified 365 Security Administrator (MS-500) Microsoft
- Microsoft Certified: Azure Security Engineer Associate (AZ-500)
- Remote Work and Virtual Collaboration Professional Certificate (RWVCPC)
- Papercut Print management certificate.
- Control Suite print management.
- Streamline SLNX
Hobbies and Interests
Football, Video Game, Arts and Music
References
Henry, Lutterodt, Database Manager, 0266000651, 0241950473, Meridian Port Services Tema (MPS)
Timeline
IT Support and Maintainence Specialist
Docutech Ghana Limited
06.2024 - Current
IT Systems Administrator
Ultimate Supplies Limited
07.2014 - 05.2024
Network Systems Administrator
Data Source Company Limited
02.2010 - 05.2014
Technician/Field Engineer
Nyani and CO. Company Limited
01.2006 - 01.2010
Bachelor of Science - Information Technology
BlueCrest University College
Diploma - Office Machines Servicing Technician
Accra Technical Training Centre
SSCE -
Christian Methodist Sec. School
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