Gilbert Asamoah
IT Officer
Sunyani
Summary
I am fully committed to tasks assigned to me and always complete my works within deadlines. I pay keen attention to details and I work very well with teams. I seeks to acquire a career opportunity where I can make good use of my work experiences and improve on my skills
Overview
3
3
years of professional experience
7
7
years of post-secondary education
2
2
Certifications
Work History
Call Center Specialist
TDB Consult
Sunyani
12.2021 - 08.2022
- I was given the responsibility of interacting with customers to provide beneficial assistance to them on products they purchase from us.
- I was also tasked with taking delivery information from customers via a CRM software and building and maintaining good relationships with our customers.
- Again, I was responsible for providing remote technical supports to other Call Center Specialists, identifying and fixing network issues.
IT Officer
National Commission for Civic Education
Sunyani
09.2020 - 03.2022
- I oversaw daily performance of computer systems and immediately responded to issues to ensure the smooth operation of computers network.
- Installed and configured computer hardware, operating systems and application software
- Managed the Commission’s social media platforms
- Troubleshooted and fixed operating system and application problems
- Attended to and addressed staff computer-related problems
Network Technician Intern
Sunyani Regional Hospital
Sunyani
06.2018 - 08.2019
- Configured Computer network devices (Routers and Switches)
- I troubleshooted and fixed network related issues
- Remotely installed Hospital Management Software on server
- I periodically logged and reported complaints to the network administrator
Education
Kwame Nkrumah University of Science And Technology - Kumasi, Ghana
BSC. Computer Science
09.2016 - 09.2020
Opoku Ware School: Kumasi, Ghana
General Science
09.2013 - 05.2016
Skills
Strong work ethics, Ability to adapt easily, Willingness to learn, Problem-solving
Certification
Bachelor of Science (Computer Science)
Projects Worked on
- SMOKE DETECTION SYSTEM
TECH STACK: C programming Language, Arduino IDE
- ONLINE CRIME REPORTING SYSTEM
TECH STACK: PHP, BOOSTRAP, Java Script, HTML, CSS, XAMPP
- HACKLAB 2018
Worked in team to build an Intrusion Detection System
TECH STACK: Thingspeak, Arduino
Reference
MISS DORIS GBONGBO
Regional Director
NCCE
050 454 0537
MR. MICHAEL NONNEH
IT Manager (Head of IT)
Sunyani Regional hospital
026 658 5130
MR. PETER K. GYASI
Deputy Regional Director
NCCE
020 966 2701
Timeline
Call Center Specialist
TDB Consult
12.2021 - 08.2022
Bachelor of Science (Computer Science)
09-2021
IT Officer
National Commission for Civic Education
09.2020 - 03.2022
Huawei Certified IT Associate, HCIA - Routing & Switching
07-2020
Network Technician Intern
Sunyani Regional Hospital
06.2018 - 08.2019
Kwame Nkrumah University of Science And Technology - Kumasi, Ghana
BSC. Computer Science
09.2016 - 09.2020
Opoku Ware School: Kumasi, Ghana
General Science
09.2013 - 05.2016