Gifty Sutherland
IT Auditor & Compliance Analyst
Accra
Summary
I am a results-oriented IT Auditor and Compliance Analyst with years of experience in digital banking. I played a key role in growing revenue by optimizing digital operations and ensuring regulatory compliance. I am adept at evaluating internal controls, identifying risks, and implementing corrective actions to maintain compliance with industry standards like SOX-ITGC, PCI DSS, HIPAA, and ISO 27001. I bring a strong foundation in customer service management along with a commitment to excellence in delivering tailored solutions that align with business objectives and regulatory requirements.
Overview
12
12
years of professional experience
Work History
IT Auditor & Compliance Analyst
Yesyoucan Cybersecure, LLC
Dallas
09.2022 - Current
- Conducted audits of IT systems to assess compliance with SOX-ITGC, PCI DSS, HIPAA, GDPR and ISO 27001 standards
- Identify gaps in internal controls and recommend corrective actions to mitigate risks and strengthen organizational security posture
- Collaborate with cross-functional teams to implement compliance measures in line with NIST 800-53 r5, COSO and COBIT Frameworks
- Analyze third-party vendor risks, ensuring that services comply with organizational policies and regulatory frameworks
- Prepare detailed audit reports and present findings to senior management, contributing to data-driven decision making
- Manage relationship with key stakeholders, including clients and vendors, to maintain high levels of service and compliance
Digital Banking Operations Officer, Branch Support & Inventory Officer
Access Bank Ghana Limited
Accra
04.2020 - 08.2022
- Promoted for outstanding service and helping my unit reduce cost of operations by 30% in 2020
- Management of Access Bank's Portfolio of International and Local ATM cards and ensuring growth in portfolio through partnerships and regular sales at 52 branches
- Management of Inventory (card products and accessories) to ensure constant supply at all 52 branches of the Bank & assisting with instant card issuance (using Indigo)
- Provision of support services to branches including resolution of customer issues on international & local cards products using Postilion, Card Management System (CMS), FIMI and OMS/Putty
- Investigation & Monitoring of failed international card transactions, raising chargebacks & representments against other financial institutions/merchants
- Processing of vendor payments to ensure consistency with service level agreements while maintaining reliable relationships with these vendors
- Led & co-led projects including the upgrade of all Access Bank card issuance & card transactional platforms during the Bank's core banking upgrade (Flexcube 12.01), implementation of InHouse card perso/managed service with Toppan Gravity, EMV gh-link PIN Solution, customization of co-branded visa card products, PIN web solution, etc
- Preparation and documentation of standard operating procedures for our digital banking products and services to help reduce errors and fraud
- Training of both internal and external customers on the Bank's digital banking products, particularly card and mobile banking products and services to ensure product knowledge enhancement
- Monthly Amortization of all cards issued and sold to customers
Digital Banking Sales Officer
Access Bank Ghana Limited
Accra
09.2017 - 04.2020
- Submitted proposals which led to successful co-branded card partnerships with Christian High School, Adansi Travels, & Tour, Ghana UK Based Achievement Awards (GUBA), Ghana Media, Kotoko Football Club, Accra Technical University, among others
- Coordination of new projects for ATM Cards and Mobile banking platforms (such as the Bank's Mobile App, Internet banking and USSD platforms)
- Coordination of all branch Card sales activities including activations at vantage locations which grew the Bank's card Portfolio by 65% in 2021
- Preparation of daily and weekly reports for Management reporting
- Liaise with other departments for joint sales & marketing of financial services
Finance Officer
Electricity Company of Ghana
Tema
09.2016 - 08.2017
- Assisted with payment of staff claims & benefits
- Prepared monthly reports for payment and account reconciliations and financial statements
- Assisted daily with customer issue resolution via the Call Center by liaising with technical officers to offer solutions to customers
- Generated daily and weekly reports to identify financial trends and aging accounts in need of attention
Intern, Internal Audit & Risk Management
Gasoil Limited, Now Unique Oil Limited
06.2015 - 08.2015
- Conducted daily inventory & reconciliation of petroleum products (gas, petrol & diesel) to identify potential discrepancies & risks
- Assisted in monitoring & controlling fuel dispatches to fuel/gas stations ensuring compliance with company policies & procedures
- Coordinated with Oil Marketing Companies (OMCs) to resolve daily delivery issues, enhance relationships & identify areas for process improvement
- Addressed client enquiries & concerns via calls & emails, demonstrating strong communication & problem-solving skills
Sales/ Customer Service
Hellofood, Now Jumia Food
03.2013 - 01.2015
- Performed direct marketing & sales
- Provided customer service support online (company website & calls) and in-person at kiosk stations
Education
Certified Information Systems Auditor (CISA): In Progress -
CISA
01-2024
Member - CIBN -
Chartered Institutes of Bankers, Nigeria
03.2023
BSc. - Business Administration - Banking and Finance
University of Ghana Legon
Accra05.2016
West African Senior School Certificate Examination (WASSCE) -
Chemu Senior High School
Tema06.2012
Skills
- GRC & Business Acumen
- Governance: Knowledge of regulatory frameworks, policy development, & compliance management
- Risk Management: Identifying, assessing &mitigating risks in financial markets & services
- Compliance: of industry standards, laws, and regulations (eg AML, KYC)
- Audit & Assurance: Familiarity with internal audit principles & practices
- Information Security: Knowledge of security protocols & data protect
- Cloud Concepts
- COSO Framework
- COBIT
- Risk Management Framework
- Risk Register Management
- Multifactor Authentication (MFA)
- Data Privacy: Knowledge of Data Protection Regulations (eg GDPR, HIPAA)
- Data Security: Understanding of Data encryption, access control & threat mitigation
- Single Sign-on (SSO)
- Proficient in Microsoft Office Suite
- Strong Communication Skills
- Analytical Skills
- Team player
- Good Leadership skills
Additional Information
I was Head of the Sponsorship Committee for Elizabeth Frances Sey Hostel, I conducted Research on Investors' Expectations of Risk & Returns from Stock Market Investment: The case of Ghana, I enjoy making music
References
Upon request.
Languages
English
Advanced
C1
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
IT Auditor & Compliance Analyst
Yesyoucan Cybersecure, LLC
09.2022 - Current
Digital Banking Operations Officer, Branch Support & Inventory Officer
Access Bank Ghana Limited
04.2020 - 08.2022
Digital Banking Sales Officer
Access Bank Ghana Limited
09.2017 - 04.2020
Finance Officer
Electricity Company of Ghana
09.2016 - 08.2017
Intern, Internal Audit & Risk Management
Gasoil Limited, Now Unique Oil Limited
06.2015 - 08.2015
Sales/ Customer Service
Hellofood, Now Jumia Food
03.2013 - 01.2015
Certified Information Systems Auditor (CISA): In Progress -
CISA
Member - CIBN -
Chartered Institutes of Bankers, Nigeria
BSc. - Business Administration - Banking and Finance
University of Ghana Legon
West African Senior School Certificate Examination (WASSCE) -
Chemu Senior High School
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