Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Gifty Siriboe Kissi

Customer Care Manager
Accra,Gh

Summary

Seasoned Restaurant Manager bringing proven success in operational efficiency. Known for improving customer satisfaction and maintaining high standards of service while effectively managing costs. Strengths include strategic planning, team leadership, and innovative problem-solving skills. Notably reduced operating costs in previous role by implementing process improvements and staff training programs.

Flexible and organized professional with several years of experience facilitating busy restaurant environment operation. Customer-driven and highly coordinated managerial staff with collaborative mindset and team orientation. Conscious innovator with consistent focus enhancing employee workplace satisfaction.

Overview

13
13
years of professional experience

Work History

Restaurant Manager

Cava
Rye
08.2015 - 08.2019
  • Conducted weekly team meetings to discuss performance issues and provide feedback.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Ordered supplies from vendors as needed while staying within budget guidelines.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.

Guest Service Manager

Olive Garden
Manhattan
01.2007 - 06.2015
  • Built and maintained productive relationships with employees.
  • Created reports on daily transactions and sales activity for management review.
  • Delegated work to staff, setting priorities and goals.
  • Collaborated with other departments within the organization to ensure smooth functioning of operations.
  • Identified areas of improvement in order to maximize efficiency of operations.
  • Conducted regular performance reviews for guest service staff members.

Education

Bachelor of Science - Sociology

Lehman College
Bronx
06-2011

Skills

  • Restaurant operations management
  • Recruitment and Training
  • Labor and food cost control
  • Meet deadlines
  • Excellent Customer service
  • Team management
  • Supervisory skills
  • Honed marketing skills

Languages

English
Proficient
C2

Timeline

Restaurant Manager

Cava
08.2015 - 08.2019

Guest Service Manager

Olive Garden
01.2007 - 06.2015

Bachelor of Science - Sociology

Lehman College
Gifty Siriboe KissiCustomer Care Manager