Summary
Work History
Education
Skills
Timeline
AdministrativeAssistant

GIFTY SERWAA OWUSU

Summary

I am a self-motivated and result-oriented person who takes up challenges and transforms them into possible outcomes. I am skilled in the use of computers with proficiency in typing and Microsoft 365. I am a detailed oriented person with analytical and strong interpersonal skills. I learn very quickly on the job, as I possess excellent verbal and written communication skills with a good work ethic.

Work History

Customer Experience Executive

Quick Credit
04.2024 - Current
  • Conducted customer surveys and analyzed feedback to identify areas of improvement in customer service.
  • Provided support for customers via phone, email, chat, or other communication channels.

Relationship Officer

CalBank
Accra
09.2023 - 04.2024
  • Built good customer relationships and retention over the months
  • Increased customer resolution on issues daily
  • Achieving sales target by an average of 70%
  • Ensuring client satisfaction and customer updates over the months.

Brand Ambassador Coordinator

Harley Reed Ghana Ltd.
Accra
11.2021 - 09.2022
  • Increased training in professional courses by an average of 50% using our media platforms and word-of-mouth advertising
  • Put together processes increasing the turnaround time between training by 80%
  • Increased customer responses to service enquiries made on our social media platforms
  • Increased brand awareness on various campuses over the year.

Receptionist/Supervisor

National Banking College
Accra
06.2017 - 09.2017
  • Improved engagements at the front desk
  • Worked with the entire team to increase the turnaround time between training by an average of 60%
  • Increased customer responses to service enquiries and reviews conducted daily.

Sales & Bar Attendant

Chinese Restaurant (Tian Tai)
Accra
09.2016 - 07.2017
  • Increased procurement and stocking of goods at a steady rate
  • Increased customer satisfaction by an estimated 60%
  • Increased sales daily.

Biometric Verification & Exhibition Officer

Electoral Commission of Ghana
12.2012
  • Verify eligible voters during the election
  • Check out names of eligible voters in the voters register during the exhibition.

Education

Bachelor of Science - Logistics and Supply Chain Management

PENTECOST UNIVERSITY
10.2021

Visual Arts -

Holy Child Senior Secondary School
05-2016

Skills

  • Customer Service
  • Sales Targeting
  • Direct Sales
  • Client Relations

Timeline

Customer Experience Executive

Quick Credit
04.2024 - Current

Relationship Officer

CalBank
09.2023 - 04.2024

Brand Ambassador Coordinator

Harley Reed Ghana Ltd.
11.2021 - 09.2022

Receptionist/Supervisor

National Banking College
06.2017 - 09.2017

Sales & Bar Attendant

Chinese Restaurant (Tian Tai)
09.2016 - 07.2017

Biometric Verification & Exhibition Officer

Electoral Commission of Ghana
12.2012

Bachelor of Science - Logistics and Supply Chain Management

PENTECOST UNIVERSITY

Visual Arts -

Holy Child Senior Secondary School

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GIFTY SERWAA OWUSU