GIFTY KUMAH
Customer service specialist
Accra
Summary
Experienced and result-driven service support specialist and professional with years of experience in a technical and dynamic working environment. Solid team player with upbeat and innovative approaches in establishing and providing service excellence through addressing individual and diverse customer issues. Strengths include problem-solving skills, empathetic communication style, and adeptness at learning new technologies. Significant impact made in previous roles through improvement of support processes to streamline operations and enhance service experiences.
Overview
3
3
years of professional experience
Work History
Customer Support Specialist -International Support
Yango Ghana
Accra(Remote)
02.2023 - 05.2024
- Devised strategies and implemented tools to elevate customer service quality by engaging drivers and users in consultative sessions, conducting expert searches, and providing optimal resolutions for arising questions or complaints.
- Provided timely and accurate responses to inquiries from local and international drivers and users of Yango services, leading to enhanced customer satisfaction.
- Delivered customized assistance to high-value users and chauffeurs across multiple geographical areas, utilizing cultural expertise to drive favorable resolutions amidst demanding circumstances.
- Promptly processed requests by effectively communicating with Users, drivers, and partners across all English-speaking countries to resolve potential issues.
- Executed tasks to optimize customer service operations by expertly processing requests from drivers and users through various channels, orally and in writing.
- Consistently achieved or surpassed performance goals for response times, case closure rates, and user satisfaction in an international setting.
Support Assistant
Ghana school feeding programme-monitoring and evaluation Department
Accra
01.2021 - 01.2023
- Evaluated the performance of initiatives and programs at both national and regional levels by conducting visits in coordination with donor partners including World Food Programme, Partnership For Child Development, and UNICEF.
- Trained headteachers, regional and zonal coordinators of Ghana School Feeding Programme on the digitalization of M&E tools in all regions of Ghana.
- Played a key role in developing and implementing digitized tools for all headteachers, as well as national and regional coordinators.
- Analyzed and evaluated data to inform management decisions based on monitoring visit findings.
- Established and managed an efficient filing system to ensure accurate records management.
- Managed supervision of digitized schools in northern Ghana's educational belt.
Education
Professional Development Certificate - Digital Marketing And Customer Service
Institute of Digital Marketing And Communication
Accra, Ghana01-2023
Bachelor of Science - Business Management And Marketing
Pentecost University
Accra, Ghana06-2021
Level 5 Diploma ABE-UK - Business Management
Pentecost University
Accra,Ghana06-2018
Level 4 Diploma- ABE-UK - Business Start-up And Entrepreneurship
Pentecost University
Accra, Ghana08-2016
Skills
- The ability to adapt and think creatively
- Showcasing strong aptitude for problem solving through analytical and innovative techniques
- Strong Interpersonal communication skills
- High level of adaptability demonstrated through quick learning abilities
- Adaptable and eager to acquire new knowledge through deep learning abilities
- Proficient in Ms office with heavy emphasis in excel , power point and possess strong wiliness to learn
- Accurate Documentation
Languages
English
First Language
English
Proficient (C2)
C2
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Affiliations
Associate of Bossiness Executives- ABE-UK
Timeline
Customer Support Specialist -International Support
Yango Ghana
02.2023 - 05.2024
Support Assistant
Ghana school feeding programme-monitoring and evaluation Department
01.2021 - 01.2023
Professional Development Certificate - Digital Marketing And Customer Service
Institute of Digital Marketing And Communication
Bachelor of Science - Business Management And Marketing
Pentecost University
Level 5 Diploma ABE-UK - Business Management
Pentecost University
Level 4 Diploma- ABE-UK - Business Start-up And Entrepreneurship
Pentecost University
Similar Profiles
Anane Adjei KwasiAnane Adjei Kwasi
Transport Administrator and Manager at Yango Ghana( Joe Gardening Yango Partner)Transport Administrator and Manager at Yango Ghana( Joe Gardening Yango Partner)
Guney SezerGuney Sezer
Head of Treasury at YangoHead of Treasury at Yango
Dennis AremoDennis Aremo
Country General Manager at YANGO DELIVERYCountry General Manager at YANGO DELIVERY
Leslie Johnny AnkrahLeslie Johnny Ankrah
Accounts Officer at Forestry CommissionAccounts Officer at Forestry Commission
Nana Kwasi Anim Ahunu - DonkorNana Kwasi Anim Ahunu - Donkor
Intern at Public Service Commission, PSCIntern at Public Service Commission, PSC