Gifty Korkor
Accra
Summary
Proven track record in customer service excellence and time management, honed at De Youngster's International School and other esteemed organizations. Excelled in enhancing customer satisfaction and streamlining operations, demonstrating exceptional work ethic, team collaboration, and adaptability. Achieved significant improvements in service delivery, showcasing a blend of interpersonal and organizational skills.
Overview
7
7
years of professional experience
Work History
Cashier
De Youngster's International School
09.2024 - Current
- Managing financial transactions, such as collecting fees, issuing receipts, and reconciling accounts.
- Providing customer service, answering questions, and resolving customer service issues.
- ensuring compliance with school policies and accounting procedures.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Adapted quickly to new technologies implemented, ensuring seamless transition periods for both staff and customers.
- Provided backup support for other departments when needed, showcasing versatility within the school environment.
Customer Service Representative
FRIGDAV Enterprise
03.2020 - 02.2024
- Processed transactions accurately while maintaining a high level of customer service.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
Catering Staff Member
Kerala Catering Services
03.2018 - 12.2019
- Provided excellent service under high-pressure situations, ensuring smooth event operations.
- Provided friendly, courteous service to create memorable moments for guests.
- Maintained clean and organized workspaces, adhering to strict health standards.
- Demonstrated flexibility in handling diverse catering needs, from small gatherings to large corporate events.
- Promoted a positive work environment through effective teamwork and collaboration among staff members.
- Achieved safe food handling practices by following all necessary guidelines and procedures.
- Collaborated with team members to create memorable experiences for clients and guests.
Education
BBA - Business Administration
University Of Professional Studies, Accra
Accra, Ghana05-2016
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Time management skills
- Team collaboration
- Attention to detail
- Reliability and punctuality
- Customer service excellence
Reading and learning about currencies, Public speaking and writing
Reading and learning about different currencies helps boost my money handling skills.
Public speaking and writing is a practice that helps with effective communication skills
Languages
English
Advanced (C1)
Timeline
Cashier
De Youngster's International School
09.2024 - Current
Customer Service Representative
FRIGDAV Enterprise
03.2020 - 02.2024
Catering Staff Member
Kerala Catering Services
03.2018 - 12.2019
BBA - Business Administration
University Of Professional Studies, Accra
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