Summary
Overview
Work History
Education
Skills
Timeline
Generic
GIFTY BEDIAKO

GIFTY BEDIAKO

ACCRA

Summary

Dedicated Administrative professional with extensive experience at Rocksters Roofing Systems, excelling in operations management and employee engagement. Proven track record in enhancing workflows and ensuring regulatory compliance, Skilled in negotiation and cross-functional communication, and Committed to delivering impactful organizational improvements.

Overview

18
18
years of professional experience

Work History

Business Manager

Rocksters Roofing Systems Limited
01.2025 - Current

1. Improve operational workflows by identifying areas of inefficiency and implementing appropriate solutions

2. Supervise the work of employees and provide feedback and counsel to improve efficiency and effectiveness

3. promote a positive work environment and effective leadership to increase team productivity

4. See to regulatory compliance and certification renewals

5. Maintain relationships with partners/vendors/suppliers


Human Resource & Administrative Manager

Rocksters Roofing Systems
01.2021 - 12.2025

3 years’ experience coordinating Cross Departmental functions in alignment with company policies and Managerial Directives. My work outcomes include but not limited to:

· Providing pragmatic and consistent guidance to Managers on the grievance, attendance, disciplinary and performance issues and also investigating grievances and employee complaints to advise and enforce appropriate sanctions and policies when needed.

·Researched and developed customized organizational learning materials for our learning and development program and supervised its implementation and delivery.

·Supervised the curation and implementation of the organizations learning and development program with LinkedIn learning for two consecutive years.

·Providing current and prospective employees with information on policies, job duties, working conditions, wages and opportunities for promotion as well as employment benefits.

· I negotiated and implemented learning's from ILO SCORE program on Gender Equality at the workplace.

·Enforcing the application of Company policies, procedures and practices through training, coaching, one on one communication and policy interpretation.

·Administering benefits and compensation plans of the organization in accordance with performance agreement and contracts.

·Perform all other Human Resource functions within the organization, from Recruitment, Selection, & Onboarding to the exit stage of Employees.

Operations Manager

Rocksters Roofing Systems
01.2014 - 12.2020

4 years’ experience streamlining organizational processes and procedures and coordinating the day to day administration of the various operational units in the organization.

· Developed Processes and Procedures Guidelines for the various departments and units in the organization

·Analyzed and wrote SOP’s for the various units.

·Performed Administrative functions including Coordinating Companywide communications, maintaining filing systems for company documents, Updating policies and procedures when necessary, Coordinating company events and Managing and supervising employees and third party service providers.

  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.

Procurement Supervisor

Rocksters Roofing Systems
01.2011 - 12.2013

3 years’ experience supervising the overall operations of the procurement function to ensure proper acquisition and disposal of goods, works and services at the most competitive rates as well as coordinating correspondences between the organization, its bankers and foreign suppliers.

·Sourced Suppliers for the organization

· Forecasted stock and reordered where necessary

·Opened letters of Credit for foreign purchases

· Tracked orders from payment to arrival at destination

· Coordinated communication between the organization, Bankers & suppliers.

Human Resources Officer

Rocksters Roofing Systems
12.2008 - 08.2010

2 years’ experience coordinating all human resource functions in the group including arranging and monitoring safety and security arrangements and other company assets.

·Coordinated accounts opening process for staff to end table top salary payments.

·Registered the organizations subcontractors and administered contracts of service and agreements.

·Edited and coordinated the printing of organizations employee handbook and guide on policies and procedures.

Area Account Developer ( National Service)

The Coca Cola Bottling Company of GhanaLimited
08.2007 - 11.2008

Coordinated brand activation programs, developing new sales outlets and supervising territorial sales activities.

·Updated & registered all sales outlets within my territory into company's database

·Assisted in recruiting and development of a distribution Centre in my assigned territory

· Supervised daily supply activities of distribution centres and Depots in my assigned Territory

Education

Certificate - Business Process Design

Institute of Executive Studies
Accra
07-2022

MBA - Human Resources Development

University Of Ghana Business School
Legon, Accra
11-2013

Certificate - Procurement Management

University Of Ghana Business School
Legon, Accra
01-2010

Advance Executive Certificate, - Human Resources Management

Graduate School Of Governance & Leadership
Accra
01-2009

Bachelor of Arts - Political Science & Sociology

University Of Ghana, Legon
Accra
05-2007

Senior Secondary Certificate - Home Economics

Mfantsiman Girls' Secondary School
Saltpond
01-2001

Skills

    Employee Management

    Documentation & Reporting

    Regulatory Compliance

    Negotiation Skills

    Operations Management

    Cross functional Communication

    Vendor Engagement

Timeline

Business Manager

Rocksters Roofing Systems Limited
01.2025 - Current

Human Resource & Administrative Manager

Rocksters Roofing Systems
01.2021 - 12.2025

Operations Manager

Rocksters Roofing Systems
01.2014 - 12.2020

Procurement Supervisor

Rocksters Roofing Systems
01.2011 - 12.2013

Human Resources Officer

Rocksters Roofing Systems
12.2008 - 08.2010

Area Account Developer ( National Service)

The Coca Cola Bottling Company of GhanaLimited
08.2007 - 11.2008

Certificate - Business Process Design

Institute of Executive Studies

MBA - Human Resources Development

University Of Ghana Business School

Certificate - Procurement Management

University Of Ghana Business School

Advance Executive Certificate, - Human Resources Management

Graduate School Of Governance & Leadership

Bachelor of Arts - Political Science & Sociology

University Of Ghana, Legon

Senior Secondary Certificate - Home Economics

Mfantsiman Girls' Secondary School
GIFTY BEDIAKO